Workflow
Where can I find the child support guidelines in your software?
In Chatref, child support guidelines come from your own uploaded documents. Add your jurisdiction's official PDFs or text files to the knowledge base, and the AI agent will respond to client questions directly from those guidelines - no internet guessing, no outdated advice.
Adding Guidelines to Your Knowledge Base
Upload your state's official child support handbook, income shares schedules, or statutory worksheets as PDFs. You can also feed web URLs, sitemaps, or paste plain text. Once added, the agent indexes the content and starts answering from those exact sources immediately.
How the Agent Applies Legal Standards
Every response pulls from the uploaded guidelines. The AI retrieves the right income share model, deviation factors, and statutory formulas, citing specific sections when asked. This keeps answers grounded in the legal standards your practice relies on, without hallucination.
Customizing Financial Rules for Your Practice
Use customization settings to control how the agent interprets ambiguous rules. Set response tone, add firm disclaimers, or override default formula applications so the financial rules match your office's exact calculation method. Custom actions let you embed your own calculator steps inside the chat.
Keeping Your Guidelines Up to Date
The platform never auto-updates statutes. When your jurisdiction revises the guidelines, simply upload the new version. Older documents remain available as a backup, so you can compare editions or revert if needed. No data expiry - your account keeps everything until you remove it.
FAQ
Are the child support guidelines up-to-date?
Yes - because you supply them. The agent works from the exact guideline document you upload. Whenever the state releases a new edition, you replace the old file, and the agent instantly uses the updated text. You stay in control of version currency.
Can I customize the guidelines in the software?
Absolutely. You can customize the agent's system prompt to enforce your firm's interpretation of ambiguous sections, add jurisdiction-specific caveats, and adjust the level of detail in responses. The widget's branding and boilerplate language can also be tailored to match your office identity.
How are the guidelines applied in calculations?
The AI reads the uploaded guideline text to find the applicable formula, income definition, and adjustment factors. It then walks through each calculation step, showing the referenced statutory section and arithmetic, so you and your client can trace exactly how the support amount was determined.
Put this into practice
Chatref answers your customers from your own content, day and night. Add it to your site and go live in minutes – free to start.