Feature Use Case
How to handle support for fashion product subscriptions?
Manage fashion subscription queries instantly. Chatref’s AI agents, grounded in your policies, answer questions about benefits, billing, and product swaps. Custom actions let subscribers skip deliveries, change sizes, or cancel right in chat. The knowledge base handles recurrence rules automatically, turning repeat queries into self‑service resolutions.
Put your subscription guide into a knowledge base that answers itself
Upload your subscription FAQ, terms, and product pages. Chatref retrieves precise answers about billing dates, shipment windows, and pause rules – no hallucinated guesses. When a subscriber asks “When will my next box ship?” or “Can I skip a month?”, your knowledge base delivers a grounded response straight from your docs. This self‑serve support cuts recurring order confusion and keeps your support queue lean.
Let AI agents resolve repeat subscription questions at scale
Chatref’s AI agents handle “How do I swap shades?” or “Why was I charged twice?” in your brand voice, backed by your own content. When a subscriber reaches out about a missed delivery, the agent can provide the tracking, explain the schedule, and even trigger a custom action to re‑schedule – all without human intervention. Your team stays free for high‑touch moments, while routine subscription support runs on autopilot.
Use custom actions to manage recurring orders right in the chat
Take handling recurring orders further with custom actions. Build workflows that let subscribers pause their subscription, update the next shipment date, or apply a loyalty credit – all directly in the widget. Chatref collects the necessary details and fires a request to your backend, so changes are instant. The result: fewer back‑and‑forth emails, lower friction, and higher retention.
FAQ
How to explain subscription benefits?
Add a benefit‑focused page to your knowledge base and ask your AI agent to surface those perks conversationally. Chatref highlights flexibility, exclusivity, and cost savings without human scripting – all grounded in your actual offering.
What are common subscription questions?
Subscribers often ask about billing cycles, product swaps, skip/pause rules, shipping windows, and cancellation terms. Upload those policies into Chatref, and the AI agent answers each one accurately from your own docs.
How to handle subscription cancellations?
Build a custom action that asks for confirmation and a reason, then triggers the cancellation via your order management system. The AI agent can also offer a pause or a retention discount, all while staying faithful to your retention playbook.
Put this into practice
Chatref answers your customers from your own content, day and night. Add it to your site and go live in minutes – free to start.