What content do I need for Chatref to handle flash sale questions?

Start by collecting every document a customer might need during the rush. Upload your product detail pages, price lists, size charts, return policies, and any flash-sale specific terms (e.g., “no stacking with loyalty points,” “limited to one per customer”). Chatref retrieves answers from these sources, so the more precise your content, the sharper the agent’s responses. Keep it organized – a single “flash-sale-guide.pdf” or a dedicated help-center section works well. This is the core of your chatref flash sale docs.

Generic descriptions fall apart when customers fire off rapid questions about discounts or bundles. For every product in the sale, include:

• Exact discount percentage or dollar-off amount
• Duration (start/end time, timezone)
• Stock allocation per variant
• Any exclusion rules (“excludes clearance items”)

When Chatref’s knowledge-base retrieves this detail, it can confidently tell a shopper “The 30% discount applies to the blue sku until 6 PM PST, but not to the bundle.” This prevents confused buyers and support overhead.

Preempt repetitive questions with a dedicated FAQ document. List the top 20-30 queries you expect: “When does the sale start?” “Can I combine discount codes?” “What if an item goes out of stock while in my cart?” “Do you price-match after the sale?” Upload the FAQ as plain text or a page. The required content for chatref here is grounded, clear answers that reflect your actual policies – the agent will surface the exact snippet instead of inventing one.

Go beyond answering questions with custom-actions. Configure Chatref to:

• Capture email and product interest for quick checkout links
• Validate and apply a flash sale coupon code on the spot
• Collect size/color preference and prepopulate a cart link

These actions turn casual chat into conversions without leaving the widget. Each action pulls parameters from the conversation and routes them to your backend or a simple webhook, keeping the experience seamless during high-traffic events.

A smooth onboarding ensures your agent is live before the countdown. Before launch:

1. Upload all content (products, policies, FAQ) as PDFs or URLs.
2. Test answers in the playground – ask the exact phrasing a customer might use.
3. Activate the widget on your sales page, cart, and checkout, allowing your origin.
4. Set an auto-reply that mentions the sale’s unique details so visitors know they’re in the right place.
5. Train your team on the shared inbox; they can step in for complex handoffs.

With these steps, Chatref deflects repetitive queries, lets your team focus on edge cases, and helps capture sales while the deals are hot.

What FAQs should we prepare for flash sales?

Cover start/end times, discount code mechanics, stock exhaustion, payment failures during checkout, order modifications after placing, shipping delays, return policy for sale items, and “can I combine with other offers.” Also include answers about account issues (login resets) and size/color swaps if stock is limited.

How detailed should product descriptions be?

Include variant-specific SKU, discount amount, original vs sale price, stock quantity per variant, and any qualifications (“only on first purchase”). The more granular the data, the fewer follow-up questions your agent will trigger. A spreadsheet converted to text works well.

Do I need separate content for each sale?

Yes. Create a dedicated knowledge source file for each flash sale event because rules, discounts, and inventory change. You can either update a single “flash-sale-guide” document before each sale or upload a new one and toggle the agent’s training. This prevents stale answers from the last promotion.