Setup
What is the fuel policy for car rentals?
When you pick up your rental, the tank is full and you return it full. You only pay for the fuel you use, and there’s no upfront purchase of a tank. You can refuel anywhere just before drop-off to avoid additional charges. Other fuel options may carry service fees, so full-to-full is our recommended choice for transparency and control.
Fuel Options at a Glance
We keep rental car fuel simple. The most common options are full-to-full (our standard), prepaid fuel (you buy a full tank at pickup and return at any level), and we‑fill‑it (we top up after return at a per‑litre rate). The best value is nearly always full-to-full, because you control the refuel and avoid service markups.
How Our Full-to-Full Fuel Policy Works
You’ll receive the vehicle with a full tank and you must return it full. There’s no hidden fuel deposit or forced purchase. Simply refuel at any station within a few miles of the return location and keep the receipt. If you don’t have time to refuel, a refueling charge applies (see FAQ).
Getting Instant Answers with Our AI Agent
Our AI agent, powered by Chatref’s knowledge base, can explain fuel options and policy rules the moment you need them. It draws every answer directly from our up-to-date docs, so you never get guesswork—just the exact fuel policy details and how they apply to your booking. Ask it anything while you’re on the road.
Refueling Before Drop-Off
Always refuel the rental car within a 5‑mile radius of the return location and keep a dated receipt. The fuel gauge must read “full” on return. If you top up further away, the gauge may tick down slightly by the time you arrive; a station close to the drop-off prevents that.
FAQ
What is full-to-full fuel policy?
You collect the rental with a full tank and you return it with a full tank. You simply pay for the fuel you consume by refueling yourself before drop-off. There’s no upfront tank purchase, and you avoid per‑litre refueling surcharges.
Can I refuel the rental car before returning it?
Yes, and we strongly encourage it. Fill the tank to full at a station within a few miles of the return depot, keep the receipt, and make sure the fuel gauge shows “F” when you hand over the keys.
What happens if I return a rental car with less fuel?
We’ll refuel it for you and charge the missing litres at a per‑litre service rate. This rate is higher than pump prices, so returning full saves you money. The charge appears on your final invoice along with tax and any applicable admin fee.
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