What are the customer service hours for Hotels.com?

Hotels.com never closes. Whether you're planning a trip at 3 a.m. or need urgent help with a booking on a holiday, our phone lines and live chat are staffed around the clock. The same always-on philosophy applies to our AI-powered assistant - it understands your question instantly and can resolve many common issues without any wait time. Real human agents step in seamlessly when your case needs a personal touch, so you're never left without support.

To reach a human, call the toll-free number displayed on our contact page for your country. Lines are open 24/7. For faster help, use the chat widget on our website or app: our AI agent handles routine questions (like reservations, cancellations, or account updates) immediately, and you can request a live agent at any point. Both channels are connected, so you won't have to repeat yourself if you switch.

You can get help in the language you're most comfortable with. Our AI assistant supports up to 11 languages, and it routes you to a human agent who speaks your language when deeper conversation is needed. Simply select your preferred language in the chat or tell the phone system; all major languages are covered.

How can I get support outside of business hours? Because our support is 24/7, there is no "outside business hours". You can reach us by phone or live chat any time of day, any day of the year, and our AI assistant answers instantly whenever you need it.

What is the best way to contact Hotels.com? For quick questions like changing a reservation or checking a booking status, start with live chat - the AI agent gives immediate answers and can hand off to a human if needed. For complex issues that require detailed account review, calling the 24/7 phone line is the most direct route.

Are there regional support numbers available? Yes. We provide local toll-free numbers for dozens of countries. Visit the "Contact us" page on Hotels.com and select your country to see the right number. If you use the chat, the AI assistant can also share your local number based on your location.