How does Chatref integrate with existing communication tools?

Chatref's omnichannel capability brings your website, email, Slack, and WhatsApp together under one AI-powered agent. The same content-grounded answers reach customers wherever they prefer to contact you, ensuring consistent support across every channel. You avoid siloed conversations and duplicate effort. The shared inbox shows all channels in one place, so your team can step in without switching tools. Omnichannel support works out of the box with no extra per-channel fees.

The website widget is the quickest way to add AI support to your product. Embed one JavaScript snippet on your site or app, and it becomes an instant help channel, answering questions from your own documentation. Since the widget is origin-allowlisted, it stays secure and only runs on your domains. Customers get help right where they are, reducing friction and support tickets. This chat widget integration works alongside any other communication tools you already use.

Custom actions turn chat conversations into actionable workflows. When a customer asks something that requires a back-end task, the Chatref agent can collect the necessary details and call your own tools - such as creating a ticket, updating a CRM record, or notifying your team on Slack. This support tool connection means the AI doesn't just answer questions; it actively works with your existing support software. Set up triggers with no code, so that every relevant chat feeds into your established processes.

While AI resolves most questions, some cases call for a human. The shared inbox is the bridge between automated and personal support. Your team can watch live chats, step in when needed, and continue the conversation right where the AI left off - no context lost. Customers never repeat themselves. The shared inbox shows all ongoing conversations from every channel (web, email, Slack, etc.), giving your support staff a single place to manage escalations. This integration of human and AI support keeps response times fast without dropping the personal touch.

• How to integrate chat with communication tools?
  Chatref uses the website widget for your site or app, and the omnichannel feature to connect email, Slack, WhatsApp, and more. Add your channels in the Chatref dashboard, then point the AI at your help docs. Answers become instantly available across all connected tools, with a shared inbox for human oversight.

• Best way to connect support channels?
  The best way is to use Chatref's omnichannel support, which links your website, email, and messaging apps under one AI agent. You provide the content once, and the agent answers consistently everywhere. Custom actions can further integrate with your existing help desk or CRM, so nothing gets orphaned.

• How to set up omnichannel support?
  In your Chatref dashboard, navigate to settings and add each communication channel you want to connect (e.g., website, Slack, email). The system verifies the connection, then you can assign the same AI agent or different ones to each channel. Once active, all messages flow into the shared inbox, and the AI responds using your uploaded training content.