How do I book an airport transfer through your service?

When a visitor asks to book an airport transfer, Chatref’s AI agent picks up the intent immediately. It walks through the same questions your team would ask manually:

• Pickup address or terminal
• Drop-off location
• Number of passengers and luggage
• Preferred vehicle type

The agent stays grounded in your content - no made-up answers. Because it’s trained on your docs, it knows your service area, vehicle fleet, and pricing rules. That means every schedule ride request gets a consistent, accurate response without waiting for a human.

Custom actions let the agent do real work inside the chat. Once the visitor confirms the transfer details, Chatref calls your backend to arrange pickup in real time.

You can connect to any system that accepts webhooks or API calls - booking software, a spreadsheet, or a direct integration with your CRM. The action can:

• Create the ride in your dispatch system
• Send an email or SMS confirmation to the passenger
• Log the transfer booking to your calendar
• Update your availability immediately

You aren’t locked into a single workflow. Define the action once, and every chat triggers it the same way. That keeps booking consistent whether someone schedules a ride at 10am or 2am.

Chatref’s playground gives you a complete preview of the agent’s behaviour. Enter a sample question like “I need to book an airport transfer for Saturday morning” and watch the conversation unfold.

Check that the agent:

• Captures all required fields (date, time, flight number, passenger count)
• Calls the custom action you set up
• Returns a confirmation message with the pickup details

You can iterate on the prompts until the experience feels right, then deploy the widget with one snippet.

After testing, paste the widget snippet onto any page where customers look for rides - your homepage, contact page, or a dedicated booking page. The agent works across web and mobile, so someone can arrange pickup from an airport lounge the same way they would on a desktop.

Because Chatref is pay-as-you-go, you pay only for actual conversations. No subscription fees, no per-bot costs. You can start with $50 in free credit, no card required.

What payment methods do you accept?

Chatref doesn’t process payments directly - that’s your existing payment system. When you set up a custom action, it can pass booking details to your payment gateway (Stripe, PayPal, or any processor you already use). The payment flow stays exactly as your customers know it.

Can I book a transfer for someone else?

Yes. The AI agent is designed to collect passenger information distinct from the person chatting. It can ask for the rider’s name, contact number, and any special notes. That way one person can schedule a ride for a colleague, family member, or client without confusion.

How far in advance should I book?

The agent can handle instant bookings as well as rides scheduled days or weeks ahead, assuming your availability allows it. For airport transfers, we generally recommend at least 24 hours’ notice to guarantee vehicle availability and flight monitoring, though last-minute requests will still go through if free slots exist.