How can I book an airport transfer that accommodates my pet?

Upload your company’s pet travel guidelines, vehicle dimensions, and carrier availability. Chatref’s AI agent learns from these documents so it can answer customers’ questions about pet-friendly transfers with real information, not guesses. Add specific rules for pets in transfers, such as weight limits, crate requirements, and route restrictions. The agent then resolves common questions automatically, saving your time.

Set up custom actions to ask for the pet’s species, size, breed, and any special needs. You can also collect the pickup time and destination. This structured data feeds directly into the chat and lets your team see a complete picture of the animal transfer request. No back-and-forth emails required.

When a customer expresses genuine interest, the agent marks the conversation and triggers a shared inbox alert. Your dispatchers can jump into the same chat thread, see the collected pet details and journey info, and confirm availability or arrange a pet-friendly transfer on the spot. This keeps the conversation seamless from bot to human.

Enable lead capture to store the visitor’s name, email, and phone when they show booking intent. After the pet-friendly transfer details are provided, the agent can prompt for contact information and add the lead to your CRM or booking system. Built-in lead capture ensures no pet transportation opportunity slips away, even outside business hours.

Are there pet carriers available?
Yes, many airport transfer services provide carriers or allow your own. Upload your fleet’s carrier options into your Chatref agent so it can tell customers exactly what is available for each vehicle type. The agent can even confirm carrier availability in real time if you connect a custom action to your inventory.

Can my pet travel in the cabin?
It depends on the transfer operator’s policy and vehicle type. By training your agent with your cabin rules (e.g., small pets in carriers allowed in the passenger area), it can inform customers immediately. If your service permits cabin travel for pets, the agent will state that clearly.

What are the pet policies for transfers?
Policies typically cover pet size, crate or carrier requirements, advance booking, and additional fees. Add your full policy document to Chatref so the AI agent can quote exact terms for pet-friendly transfers. Any rules about animal transfer services, like cleaning fees or restricted breeds, are automatically included in its answers.