How can I customize Chatref for my supplement store?

The Chatref website widget comes with full visual branding controls. Open your agent's settings inside the Chatref dashboard and select Appearance. There you can:

• Pick a primary brand color that matches your supplement shop's palette.
• Upload your store logo so it greets visitors at the top of the chat window.
• Adjust the widget's position (bottom-right or bottom-left) and its initial state.

These changes apply instantly across your site. No coding required - just paste the one‑line embed snippet into your store's HTML. The widget immediately reflects your brand, helping customers feel they're talking to your shop, not a third‑party tool.

Personalization goes deeper than colors. Chatref's AI agents answer from the documents you upload, so the tone and expertise mirror your business. To make the agent sound like your team:

1. Upload your product data - PDFs, ingredient lists, usage guides, FAQ sheets, and your return policy. The agent learns exactly how you describe supplements, formulations, and dosage.
2. Set behavior instructions - In the agent's settings, write a short prompt: "You are a helpful supplement advisor for [Store Name]. Recommend products based on customer goals, use a friendly but professional tone, and always cite the benefits listed on our product pages."
3. Test in the playground - Ask sample questions like "What's the best magnesium for sleep?" and tweak the instructions until the replies match your brand voice.

Because the agent stays grounded in your own content, it never invents claims about supplements or gives generic advice. It simply speaks like your most knowledgeable staff member.

Custom actions let you automate repeat tasks right inside the chat, reducing the steps a shopper needs to take. For a supplement store, a few high‑impact actions include:

• Product lookup - When a customer types "show me all your protein powders," the agent can instantly list your current inventory with links.
• Savings code delivery - Trigger a special discount code (e.g., "WELCOME10") after a first‑time visitor asks about pricing.
• Regimen builder - Collect a few quick answers about goals and restrictions, then suggest a tailored stack from your catalog.
• Order tracking - Connect the action to your backend so typing an order number brings up real‑time shipping status.

Each action is set up through the agent's Custom actions panel. You define the trigger (what the user says) and the response. No APIs required for simple options, and you can connect to your existing tools as your needs grow.

The same website widget that carries your brand and custom actions goes live with a single snippet. For an ecommerce supplement store, consider these placements:

• On product pages to answer ingredient and dosage questions that block purchase decisions.
• On the cart and checkout pages to handle last‑minute doubts ("Can I take this with my medication?") and reduce abandonment.
• On the homepage as a discovery tool: "What supplements should I start with as a beginner?"

Because you can restrict the widget to specific pages (using allowed domains and paths), you keep the experience focused. The AI agent draws from your uploaded documents no matter where it appears, so the same personalized, on‑brand help follows your shoppers everywhere.

How do I change the color and style of the Chatref widget?
In your agent's dashboard, go to Settings > Appearance. From there you can pick a primary color, upload a logo, and choose the widget's position. Changes apply instantly without editing code.

Can I add my supplement store logo to the chat widget?
Yes. Inside the same Appearance settings, you'll find an option to upload a logo image. It will appear at the top of the chat window, reinforcing your brand as soon as someone opens the widget.

How do I personalize the AI agent's responses?
Upload your own product documents, guides, and policies to the agent's knowledge base. Then add a behavior instruction (e.g., "Speak like a friendly nutrition coach") in the agent's Prompt settings. All replies stay grounded in your content, so they match your store's expertise and tone.

What custom actions can I set up for my supplement store?
Any action you'd normally handle via email or a help article can become an in‑chat action. Common ones include looking up product details, delivering discount codes, guiding a supplementation quiz, and tracking orders. You configure them from the Custom actions panel using simple trigger‑and‑response rules.