Workflow
How can I handle questions about supplement orders?
You can handle supplement order questions by training a Chatref AI agent on your shipping, returns, and order-change policies. Connect custom actions to let customers check tracking details or modify orders without waiting for support. For complex cases, a shared inbox passes conversations to your team with full context - no repeats, no lost threads.
Train your AI agent on supplement order information
Upload your store’s shipping policy, return guidelines, and product details. Chatref’s AI agent then answers common supplement order questions directly from those documents - no guessing, no web search. It instantly resolves queries about delivery times, eligible returns, or how to cancel an order, all in your brand voice.
Automate order tracking and shipping information retrieval
When a customer asks “Where’s my order?”, a custom action fetches real-time tracking data from your order management system. The agent displays the latest status, carrier link, and estimated delivery date right in the chat. No need to copy-paste tracking numbers or search a dashboard - self-service order tracking becomes instant and accurate.
Streamline supplement returns and order changes with custom actions
Custom actions handle supplement return and modification requests step by step. The agent collects the order number and reason, then - based on your policies - triggers a return label, initiates a cancellation if the order hasn’t shipped, or adjusts quantities. It also verifies eligibility (like unopened supplements within the return window) so your team only reviews exceptions.
Escalate complex supplement questions to your team via shared inbox
When a customer has an unusual situation - a damaged supplement, a subscription hiccup, or a multi-order mix-up - the shared inbox lets your support team take over the same conversation. They see the full chat history and all context the agent already gathered, so the customer never repeats themselves.
FAQ
How do I track a supplement order?
Ask our chat assistant with your order number. It will pull real-time tracking from our system and show your shipment’s current location and estimated delivery date. You can alternatively check your account dashboard for the tracking link.
What is your return policy for supplements?
We accept returns on unopened supplement orders within 30 days of delivery. Start a return through our chat - share your order number and reason. The assistant will guide you through label generation and next steps. Opened products cannot be returned for safety reasons.
Can I change my supplement order after it’s been placed?
If your order hasn’t shipped yet, our chat assistant can check and modify item quantities for you. Once the order ships, changes aren’t possible, but you can return eligible items after delivery using the return process.
How long does shipping take for supplement orders?
Standard shipping for supplements typically takes 3-7 business days within the continental U.S. Expedited options chosen at checkout shorten that window. Provide your order number in the chat and we’ll give you your specific timeline based on the current fulfillment status.
Put this into practice
Chatref answers your customers from your own content, day and night. Add it to your site and go live in minutes – free to start.