How can I reschedule or cancel my airport transfer?

Our AI agent is trained on our exact transfer policies and can handle reschedule transfer, date changes, and cancellations directly. To get started, just ask in the chat:

• “I need to reschedule my transfer to later”
• “Please cancel my booking for tomorrow”
• “Change my pickup from the hotel to the airport terminal”

No searching through pages – the assistant walks you through each step, collecting your booking reference, the new details, and confirming the action. It’s built on our own content, so you get accurate, grounded answers every time.

When you want to change date or modify reservation, simply tell the assistant. It will ask for:

1. Your booking reference number
2. The new date and time
3. Any other adjustments (number of passengers, vehicle type, etc.)

Once the information is entered, the assistant uses custom actions to update your reservation in real time. You’ll receive an instant confirmation and revised itinerary via email. If you’re unsure about availability on the new date, the assistant checks live slots and suggests the next best options – all within the chat.

To cancel a transfer, just type “cancel booking” and provide the booking reference. The AI agent will confirm your details and apply any applicable cancellation policy automatically. You’ll see the outcome of the cancellation (including any fees or refund status) immediately in the chat. If you’re within a penalty-free window, the refund gets processed right then. For complex cancellations, the conversation seamlessly hands over to a human agent in the same thread, so you never lose context.

A pickup location change works just like a reschedule. Ask the assistant to modify reservation with the new address – it might be a different hotel, the airport terminal, or a private address. The assistant will verify the location, suggest the closest available transfer, and update the booking. If the new location falls outside our service area, a team member is immediately alerted via the shared inbox and will reach out within minutes to arrange an alternative.

Most requests are resolved automatically. But when a situation needs a human touch – for example, last‑minute changes inside 2 hours or special assistance – the shared inbox ensures a seamless handoff. Your entire chat history transfers to our support team, so you don’t have to repeat anything. They see past messages, pending actions, and can quickly finalize your request right in the same conversation.

What is your cancellation policy?
Cancellations made more than 24 hours before the scheduled pickup are free. Between 6 and 24 hours, a 50% fee applies. Within 6 hours, the full fare is charged. The AI assistant will confirm the exact policy for your booking and apply any refund due at the time of cancellation.

Can I reschedule for a later date?
Yes, you can reschedule transfer to any future date with available slots. There’s no fee for rescheduling outside 24 hours; within 24 hours, a small change fee may apply depending on the new date. The chatbot will tell you the fee before confirming the change, and you can accept or keep the original booking.

How do I change my pickup location?
Just ask the assistant to modify your reservation and provide the new address. The system verifies the location and updates your booking instantly if it’s within our service area. If it’s outside, you’ll be transferred to a support agent who will help arrange the nearest available transfer. It’s that simple.