Can Chatref integrate with our existing property management software?

Custom actions are the engine behind any property management integration in Chatref. You can configure them to call your existing system’s API endpoints, enabling the AI agent to fetch reservation data, retrieve check-in codes, or update guest preferences during a conversation. No need to build a separate connector – just point the action to your PMS and let Chatref handle the rest. This turns your chat widget into a powerful support tool that actually works with your operational data, not against it.

When a guest’s request goes beyond what an automated answer can handle, the shared inbox makes sure your team steps in with full context. Every conversation – including any data surfaced by your property management integration – stays in one thread. Staff can see live booking status and chat history side by side, so there’s no need to re‑ask what’s already been shared. This keeps service fast and personal, exactly what serviced apartments guests expect.

Imagine a guest asks, “What’s my check‑out time?” Chatref’s agent runs a custom action to pull the booking from your property management software, replies with the correct time, and even offers to schedule a late checkout if available. If the guest follows up with a special request that needs manual approval, the shared inbox immediately notifies your team – who can take over the same chat with all the guest data and history right there. It’s a smooth blend of AI automation and human touch, without toggling between apps.

Setting up a working software integration doesn’t require a developer team. Inside Chatref, you define a custom action that points to your PMS’s REST API or webhook. Give the agent a short instruction like “retrieve booking by email” and it will call the endpoint whenever a relevant guest query arrives. Pair that with the shared inbox for handoff, and your support tools work as one. The result: less typing, fewer copy‑paste errors, and guest data that moves automatically between Chatref and your property management system.

What property management software does Chatref support?

Chatref supports any property management software that exposes an API or webhook, including systems commonly used by serviced apartments. Custom actions let you wire up the connection yourself – no pre‑built integration required. As long as your PMS can receive and respond to HTTPS requests, Chatref can speak to it.

How to connect Chatref with our PMS?

In your Chatref dashboard, create a custom action and define the API endpoint, authentication method, and the data fields you want to pass. The agent then triggers that action automatically when a guest asks a relevant question. If you need help, Chatref’s onboarding walks you through the process.

Can Chatref automate guest data entry?

Yes. With a custom action, the agent can gather information like arrival time, dietary requests, or extra services during a chat and push that data straight into your property management system. This eliminates manual re‑typing and keeps guest profiles up to date without extra effort.

What integrations are available for serviced apartments?

Chatref’s custom‑action framework works with any property management system that supports API calls, making it a flexible fit for serviced apartments. Combined with the shared inbox, you get a real‑time link between your guest‑facing chat and your back‑office tools, all built around the software you already use.