Does Chatref support multiple languages for global marketing teams?

Chatref's multilingual feature is built directly into the AI agent. You upload your help docs, guides, and changelog once in your primary language. The agent then answers customer questions in up to 11 languages, pulling from that same source content. There is no need to create separate bots per region or manually translate your knowledge base. This keeps your automation consistent across markets while localizing the support experience for every user.

For global marketing teams managing multiple products or regions, workspaces let you run separate agents under one account. Each workspace can have its own AI agent, content, and branding. A team in Berlin can manage a German-language agent while a team in São Paulo runs a Portuguese one, all within the same Chatref account. This structure keeps your customer support organized and prevents content from bleeding across markets.

Chatref's AI agents do more than translate static help articles. They understand the question in the customer's language, retrieve the relevant information from your docs, and craft a grounded answer in that same language. The response is not a generic machine translation. It is an answer built from your own content, delivered in the user's language. This means your global teams can deflect repeat questions automatically while keeping the support experience personal and accurate.

How does Chatref handle queries in different languages?

Chatref detects the language of the incoming query and routes it to a model that can respond in that language. The AI agent retrieves the answer from your uploaded content and generates a response in the customer's language. No separate setup or translation layer is required.

Can Chatref support non-English speaking customers?

Yes. Chatref supports up to 11 languages from a single set of content. Non-English speaking customers get answers grounded in your docs, in their own language, without your team needing to translate anything manually.

What languages does Chatref currently support?

Chatref supports up to 11 languages through its multi-model routing. The exact list depends on the underlying AI models available, but it covers major global languages so your marketing automation can serve customers across regions.