Feature Use Case
How do I provide multilingual support in my tax software?
Deliver multilingual support in your tax software by training Chatref agents on your tax content in every language you serve. The AI answers from your own documents in the customer’s preferred language, automatically resolves repeat questions, and lets your team step in with full context when a human touch is needed.
Upload tax software content in different languages
Point Chatref at your help articles, tax guides, and filing instructions in each target language. You can upload PDFs, URLs, or plain text for every region you support. The knowledge base ingests documents in multiple tongues, so when a Spanish-speaking client asks about VAT filing, the answer comes from your Spanish tax manual, not a generic translation.
Set AI agents to respond in the customer’s language
Every Chatref agent draws on your uploaded content and detects the conversation language automatically. With multilingual turned on, the same bot supports up to 11 languages from one set of training data. The AI resolves common tax queries - refund statuses, form deadlines, deduction rules - in the visitor’s own language, around the clock.
Manage escalations with a shared inbox
When a question needs a human, your team sees the full chat history in a real-time shared inbox. Agents jump into the same thread with complete context, so you never ask a client to repeat themselves, whether they’re messaging in French, German, or Japanese. This keeps multilingual customer service seamless and personal.
FAQ
Which languages does tax software support?
Chatref’s multilingual feature covers up to 11 languages. As long as you have content in a language, the AI agent can answer in that language. The system supports major global languages, and new ones are added regularly. Current coverage includes English, Spanish, French, German, Portuguese, Italian, Dutch, Japanese, Korean, Arabic, and more.
How do I set up multilingual chat?
After uploading your tax software docs in each language, enable the multilingual toggle in the agent’s settings. The AI automatically detects the visitor’s language and pulls answers from the matching-language content. There’s no separate bot or workflow needed - one agent handles all your supported languages.
Can I customize responses for different languages?
Yes. The responses are grounded in the exact tax content you provide. To tailor answers, simply add or edit the source material in the relevant language. For example, update your German FAQ page and the agent will reflect the change next time a German-speaking client asks. You maintain full control over tone and accuracy.
Put this into practice
Chatref answers your customers from your own content, day and night. Add it to your site and go live in minutes – free to start.