How does Chatref's pay-as-you-go pricing work for commercial real estate?

Instead of fixed per‑user or per‑property pricing, Chatref works on a simple prepaid credit system. Every new account receives $50 in free credit – no credit card required and the credit never expires. Each answer sent by your AI agent costs between 1 and 5 coins, depending on complexity. You top up your balance only when you need to, and when leasing is slow your balance stays untouched.

That’s a sharp contrast to traditional property management software pricing, where you pay the same amount every month regardless of how many tenant queries actually arrive. With Chatref, you pay for the value you get – no more, no less.

Chatref’s AI agents are trained exclusively on the content you upload. PDF brochures, lease abstracts, amenity lists, FAQ pages – you decide what the agent knows. Because every response is grounded in your own docs, there’s no guesswork. The agent can instantly field questions about square footage, available suites, CAM charges, lease terms, and showing availability, reducing back‑and‑forth calls.

For a brokerage managing multiple commercial listings, you can run unlimited agents – one per property or per portfolio – all from the same account. The pay‑as‑you‑go pricing means adding a new agent never adds a new monthly bill; you just pay for the responses it delivers.

Not every question should stay with the bot. When a prospect asks something the AI isn’t trained on, or when a tenant specifically asks to speak with a person, the conversation appears in Chatref’s shared inbox. Your team sees the full chat history, steps in right where the agent left off, and continues the thread – no context lost.

This keeps your human team focused on high‑value interactions while the AI handles the routine. Because Chatref charges only for the responses the AI gives, those human handoffs don’t increase your bill. You scale support effort, not support costs.

Most property management platforms charge per unit or per user. Adding a chatbot to those suites often means an extra monthly fee per bot, plus fees for branding removal and sometimes a minimum contract. Chatref bundles every feature – custom branding, lead capture, unlimited agents, the conversation inbox – into a single PAYG balance. There are no feature gates, no setup fees, and no expiry date on your credit or your data.

The trade‑off is that Chatref doesn’t include accounting or maintenance tools that a full property management system provides. It’s a focused, affordable real estate chatbot that plugs into your site to answer questions, capture leads, and hand off those leads to your team – without locking you into a subscription you might not fully use.

How to manage support costs with Chatref?

Because Chatref follows a pure pay‑as‑you‑go model, you control support costs entirely through usage. You top up your balance when you need more responses, and when query volume is low – during an off‑season, for example – you pay nothing. The shared inbox lets your human team handle only the conversations the AI can’t complete, so you never pay twice for the same interaction.

What are the benefits of pay‑as‑you‑go pricing for real estate?

The biggest advantage is flexibility. Real estate teams see spikes around launches, lease expirations, and market moves, followed by lulls. A PAYG chatbot aligns cost with activity: you pay more only when you’re helping more tenants or prospects, and you never waste budget on idle seats. It also makes it easy to test the chatbot with a single property – starting with the $50 free credit – without any upfront commitment.

Can Chatref scale with your real estate business?

Yes. You can create unlimited agents to cover every property, portfolio, or region from one account. As your portfolio grows, you simply add new agents and upload the relevant documents; your pricing model stays the same – you pay per response, not per agent. The shared inbox also scales naturally, allowing your team to oversee many agents from a single view. Whether you manage a handful of commercial listings or a multi‑market portfolio, the system adapts without forcing you onto a higher monthly tier.