Stop clients getting stuck on lease terms – AI-powered support that scales with your portfolio.
Your clients have questions about leases, properties or payments. Chatref answers instantly from your own docs – so your team focuses on high-value work, not repeat questions.
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Why this matters
Support gets stuck on repeat questions
Deflect the busywork – not more tickets. Chatref answers setup, import, and permission questions from your own guides the moment they are asked.
Inbound Property Queue
Questions arrive from the website listing widget, viewing requests, and tenant rent & maintenance queries – all feeding a single support pipeline.
Property Knowledge Base
Chatref indexes your listings, lease terms, and availability – verifying every response against your own property content.
Smart Output Routing
Most enquiries get an instant answer. Offers, disputes, or sensitive tenant issues are routed to your agent or property manager with full context.
Answered Instantly
90%+ of listing, availability, pricing, and tenant questions resolved on the spot.
Warm Agent Handoff
Escalated to your agent or property manager with the full conversation transcript.
Setup and import questions arrive from everywhere, at all hours, and converge on Chatref. Chatref answers them from your own CRM guides, and those answers reach every user, on every channel and in every region.
Same questions daily
Your team wastes hours answering the same setup, import, and permission questions over and over.
Work stops, queues grow
Admins get pulled away from product work as tickets pile up and users stall before setup.
No lead capture
Valuable signals from support chats slip away because no one captures them.
What you get
Four wins for CRM teams
The big picture
Real estate teams cut repeat lease questions – AI answers from your docs, not a
Inbound Enquiries vs. Agent Capacity
As the portfolio expands, enquiry volume grows exponentially. Human agent capacity stays flat – creating a widening gap of unanswered buyers and renters.
Support Diagnostics
Nearly 190 enquiries go unanswered daily – many before a viewing is ever booked.
With Chatref
Chatref answers the gap instantly from your own listings – turning enquiries into booked viewings and signed leases.
As a firm adds listings and units, inbound enquiries climb steeply. Without Chatref, the share answered by agents barely moves – buyers and renters drop off. Chatref answers the growing gap from the firm's own listings and lease terms, so the team stays calm at any portfolio size.
How it works
Turn your help docs into instant answers
Feed Chatref your CRM guides and FAQs once. It learns them and answers customer questions 24/7 – so your team only jumps in when a case needs a real person.
Add your help docs and guides Upload your setup guides, import walkthroughs, and permission FAQs. Chatref digests them fast and starts answering questions straight from your own content.
Drop the widget into your site Add one snippet to your website or portal. Chatref starts answering questions instantly from your content.
AI answers customer questions Questions about contacts, pipelines, or permissions resolve instantly in the chat – no dead-end links, no digging through docs.
Human handoff with full context When a question needs a human, Chatref hands it off with the full chat history so your team picks up without missing a beat.
The toolkit
Every job, mapped to a feature.
One AI agent, and a toolkit around it. Each card links to the feature that does the work.
AI for CRE
Find your sub-industry
One AI agent that answers the questions your clients actually ask – across every tool and language.
Real questions
Real estate support that scales with your portfolio
A tenant asks about payment options – Chatref answers instantly from your guides.
A client inquires about lease terms – Chatref shares the exact clause from your agreement.
During renewal season, AI handles routine questions so your team tackles exceptions.
A prospect asks about property features – Chatref captures their contact details for follow-up.
AI support for CRE
Solve every real estate job instantly
Stop clients getting stuck on leases, policies or software – and let your team focus on high-value work. AI answers from your own content – no ticket queues
The math
Turn support costs into growth
Every chat resolved without human help is money saved. Chatref handles your repeat questions so your team works on high-value tasks instead. Results depend on your content.
- Deflect repeat questions before they hit your queue
- Cut first-response time from hours to seconds in every region
- Scale support globally without adding headcount or night shifts
- Turn routine how-to chats into warm leads for sales
- Free admins to build features instead of answering docs
- Use chat insights to fix the docs causing the most questions
Loved by support teams
CRM teams, scaling support without scaling admins.
How CRM platforms use Chatref to answer setup, import, and permission questions before they reach the team.
Chatref took over the import and field-mapping questions that used to fill our queue. Our admins finally spend their time on the migrations that actually need a person.
New customers used to wait a day for setup help. Now they configure pipelines on their own and reach their first deal the same day.
It answers permission and role questions from our own docs, in our own voice. Most admins cannot tell it apart from the team.
of setup and import questions answered before they reach an admin
One agent covers our EU and US accounts in their own language, so we retired the after-hours import desk for good.
Will Chatref replace our existing CRM tools?
No – it works alongside your current tools. It focuses on client support, deflecting questions and capturing leads.
How does it handle sensitive lease or payment info?
Chatref only shares what you’ve approved in your docs. Sensitive details stay protected.
What if a client asks something the AI can’t answer?
The chat hands off to your team with full context – no re-asking questions.
Is it just a search box in a chat window?
No. It gives instant answers and can take action – like resetting passwords or updating permissions – right inside the chat.
Can it handle our CRM’s unique rules?
Yes. Upload your setup docs and permission guides. It answers only from that content and escalates complex cases to a human.
Does it deflect repeat questions?
Yes. It handles repeat questions so your team can focus on the cases that need a person.
How long does setup take?
Most teams go live in under an hour. Add your content, drop in one snippet, and you’re done – no training or coding required.
Can it answer questions in other languages?
Yes. It answers in the user’s language using your translated content. One widget covers every region you serve.
What if our CRM docs are outdated?
It only uses what you give it. When you update your docs, it uses the new content immediately – you stay in control.
How do we know what users are asking?
It sends a weekly insights email. It shows the top questions, where your docs are weak, and what to fix next.
Does it charge per agent seat?
No. You pay based on usage – not per seat. Scale support without your bill growing with every new hire.
Will it work for complex CRM questions?
Yes. As long as your content covers those topics, it can answer them – and hands off to a human if needed.
Bring Chatref to your chatref for commercial real estate.
Add your help docs, drop in one snippet, and let Chatref answer the first questions – free to start.
Part of the Real Estate support hub · see pricing.