How can I automatically answer guest questions about nearby restaurants and attractions?

Upload your own documents - a PDF, a list of URLs, or plain text - containing your recommended restaurants, cafés, parks, and attractions. Chatref’s ai-agents learn exclusively from that content, so suggestions stay grounded in your handpicked favorites, not generic web searches. Think of it as turning your personal guest concierge service into an automated assistant that speaks with your brand’s voice.

Once your agent is trained, drop the website-widget snippet onto your B&B site. Visitors can chat from any page, any time of day. The AI local guide answers instantly, providing 24/7 guest support without needing a staff member to answer the phone. Fewer front desk interruptions mean more time for in-person hospitality.

Use the customization features to brand the widget with your logo, colors, and a welcome message that feels like you. You control the tone - friendly and casual, or formal and reserved - so recommendations sound like they come from a real innkeeper. Personalized recommendations flow naturally because the agent uses your exact descriptions and insider tips.

The insights panel reveals which spots guests ask about most, which questions go unanswered, and trends over time. When a new café opens or a favorite restaurant changes its hours, simply update your training content. The agent’s answers stay accurate, and you always know what your guests care about - a genuine bed and breakfast automation win.

What kind of local recommendations do guests ask for?

Guests commonly request restaurant picks (breakfast spots, date-night dining, kid-friendly), attractions (parks, museums, wineries), practical tips (grocery stores, pharmacies), and hidden-gem suggestions (quiet beaches, local hiking trails). The agent handles anything you include in your training content.

How do I add my own list of restaurants and attractions?

In Chatref, upload a file - a typed list, a PDF guide, or a sitemap of a local recommendations page you maintain. The ai-agent ingests only that content and will answer with only what you’ve provided. No technical integration is needed.

Can the AI handle questions about directions and hours?

Yes, as long as you include that information in your training material. The agent shares the directions and operating hours you’ve written down. It does not perform live lookups or provide real-time traffic details. Updating is as simple as editing your source document and re-uploading.

How do I update recommendations when things change?

Re-upload your updated list of restaurants and attractions. The agent immediately begins answering from the new content. There’s no need to reconfigure the widget or edit bot scripts - add or remove entries in your file, and the AI adjusts.

What if a guest asks about something not in my list?

The agent responds based only on what you’ve trained it on. If a guest asks about an unlisted spot, the AI will politely state that it doesn’t have that information and can suggest the guest contact the front desk for a personal recommendation. This keeps every answer grounded and trustworthy.

How do I see which recommendations guests ask about most?

Open the insights tab inside Chatref. Conversation summaries and auto-tagged topics show you which restaurants, attractions, or question types appear most often. Use those patterns to fill gaps in your training content and improve the guest concierge service over time.