What is the email for Shopify customer service?

Start from your Shopify admin. Open the Help Center (the "?" icon), describe your issue, and choose email as the preferred contact method. You will get a ticket confirmation and follow-up messages from the Shopify support team. The Shopify support email address you will see in replies is support@shopify.com, but always reply inside the same email thread to keep the case linked to your account.

If you are not yet a merchant, you can reach out by sending a message to support@shopify.com. Note that account-specific help is faster when you are logged in, because the system pre-fills your store details and directs your request to the right team.

While you are figuring out how to contact Shopify via email, your own customers are already emailing your store with questions. As you grow, those messages pile up fast. Chatref’s shared inbox gives your team a single place to see every customer conversation - whether it started in your website widget, email, or Slack. Everyone sees the full thread, so you can jump in and take over an AI-handled chat without asking the customer to repeat themselves. The result: your team handles only the cases that need a human touch, and no message slips through the cracks.

Ecommerce stores get the same questions over and over: “Where is my order?” “How do I return this?” “Do you ship to my country?” Chatref AI agents learn directly from your store’s shipping policy, return guides, and FAQ pages. They answer those repeat questions instantly in your brand voice, 24/7. Instead of a backlog of support emails, routine inquiries are resolved before they ever reach your inbox. This frees your team to focus on the conversations that drive revenue.

Beyond just answering questions, Chatref custom actions let your AI agent take real account actions right in the conversation. When a customer asks about an order, the agent can look up the latest tracking details, change the shipping address, or start a return – no human intervention needed. You connect your own tools (like your order management system or helpdesk) and Chatref triggers them based on the chat flow. Your customers get immediate answers and actions, and your team stays out of the routine back-and-forth.

How do I talk to a person at Shopify support?

Log into your Shopify admin, open the Help Center, and describe your issue. After reviewing your request, the system offers a callback or live chat with a support advisor. If you cannot log in, visit the Shopify Help Center as a guest and select “Get support” – you may need to provide your store URL or account email.

What is the phone number for Shopify 24/7?

Shopify does not publish a direct inbound phone number. 24/7 phone support is available once you request a callback through the Help Center. Log in, enter your contact details, and a Shopify advisor will call you back, often within minutes during business hours.

How do I chat with Shopify customer care?

Start from your Shopify admin Help Center. After entering your question, the system will present a “Chat with us” option if live chat agents are available. Click it to start a real-time conversation. If you are not logged in, use the “Contact Shopify Support” link at the bottom of help.shopify.com and sign in or create a partner account to access chat.