Do you offer support in other languages?

Chatref’s AI agents are grounded in your actual business documents: product listings, supplement fact sheets, shipping policies, return guides. When a customer asks about a supplement’s dosage in Spanish, the agent retrieves the answer from your English content and replies in fluent Spanish. You never have to maintain translated versions of your knowledge base. One set of documents covers every language you choose to offer, which means less content management for your team as your international customer base grows.

Inside your Chatref dashboard you control exactly which languages appear for customers. You can activate up to 11 language options with a single toggle. Configure the widget to auto-detect a visitor’s browser language, or show a selector so shoppers pick their preference. For a health supplement store shipping across Latin America and Europe, you might surface Spanish, French, German, and Portuguese front and center - all from the same AI agent, with no extra bots to build.

The multilingual capability isn’t a thin translation layer. Chatref’s AI agents understand the subtlety of each language and generate replies that feel native, not machine-converted. A question in French about ingredient sourcing, or in Italian about subscription changes, gets a natural, accurate answer pulled straight from your ground-truth data. Because the agent always works from your knowledge base, every response stays on-brand and medically accurate - no hallucinations, no guesswork.

Adding multilingual support to your Shopify store or custom site uses the same lightweight embed snippet. After you activate the desired language options in Chatref, the widget automatically presents the right experience to each shopper. You can style the widget with your brand colors and logo, so the chat feels like an extension of your store. For health supplement brands, that means one AI agent can handle questions from customers in Mexico City, Toronto, and Paris - no need to hire localized support staff.

Do you support Spanish-speaking customers?

Yes. Chatref’s AI agents handle Spanish conversations using your existing knowledge base. Customers can select Spanish from the widget and get accurate, on-brand answers about your health supplements without you translating a single document.

Can I get help in French?

Yes, French is one of the supported languages. The same AI agent that serves English-speaking customers will respond in natural, context-aware French, pulling its knowledge from your product information and policies.

What languages do you offer?

Chatref supports up to 11 languages, including Spanish, French, German, Portuguese, Italian, Dutch, Japanese, and more. You can turn on any of them from your agent settings. For the full current list, check the language options in your Chatref dashboard.