Do you offer a vehicle tracking service for airport transfers?

When a traveler asks about their ride, the ai-agents immediately pull from your uploaded resources – procedures, FAQ docs, and transfer policies – to provide accurate, consistent answers. These agents understand intent, so queries like “Where is my car?” or “Is the driver on time?” are resolved from your own content, not random internet data. That means no hallucinations, just the information you trust.

Custom-actions let the chatbot connect to your live tracking API. As soon as a traveler requests an ETA or vehicle location, the agent triggers a safe call to your backend and returns the latest coordinates or time estimate right inside the chat. This turns the widget into a live tracking service touchpoint without forcing customers to switch apps or reload a page – every update is from the source you control.

For a better experience, you can configure custom-actions to pull a sharable map link or even display a real-time location text. Travelers stay in the chat, see the driver’s position, and get continuous reassurances without needing a separate app. The agent can also proactively push updates at key moments (e.g., “Your driver is 5 minutes out”), keeping customers informed and reducing support calls.

1. Upload your content – transfer policies, driver contact procedures, delay protocols.
2. Define a custom action – point it at your tracking system’s API (REST, webhook) to fetch location/ETA data.
3. Map the action to customer intents – for example, a “Track my transfer” button that triggers the call.
4. Monitor – your team watches live chats in the shared inbox and can hand off to a human if the situation needs a personal touch.

All of this works within Chatref’s no-code environment, so you get a tracking service extension without a developer.

How often are location updates provided?

Update frequency depends entirely on your integrated tracking service. Chatref’s custom actions retrieve data each time a traveler asks or on a poll interval you configure, so you determine the refresh rate – anything from manual on-demand to near real-time polling.

Can I track my vehicle in real-time?

Yes. If your backend tracking system supports real-time data, Chatref can display live location information directly in the chat widget. A custom action queries your system at the moment of request, so the traveler sees the current position as reported by your service.

What if my driver is delayed?

The ai-agent detects delay-related questions and pulls the updated ETA from your tracking integration. Based on your uploaded procedures, it can also offer alternative steps – like rebooking or contacting a coordinator. If the situation calls for a human, the agent hands off to your team with full conversation context, so you never lose the thread.