24/7 AI agents that speak your brand
Chatref deflects repeat questions with AI agents trained on your guides – freeing humans for complex cases. Scale support without adding headcount.
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Why it matters
The problem this solves.
Repeat questions
Customers ask the same things over and over, draining your team’s time.
Slow onboarding
New users get stuck in docs and can’t find the right next step.
Scattered content
Support info is spread out, making it hard for customers to find answers.
Growing pains
Keeping up with inquiries as your product scales feels impossible.
The Chatref solution
Keep support scaling with your product.
Customers ask the same questions. Your team burns time repeating answers. Chatref AI resolves these automatically from your content – in your voice. Humans handle only the cases that need them. Scale support without adding headcount.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your old help docs – no new training needed.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Auto Financing Customer Support hub.
Loved by support teams
How teams cut repeat questions in half
Instant answers from your own content – no more searching or waiting.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Customers get instant answers from our own guides, 24/7. Our team focuses on the complex cases that need a human touch.
All our support content is now in one place. Chatref pulls the exact steps users need – no more dead-end article links.
of import questions answered before they reach the team
Insights from chats help us improve our product and docs. It’s like having a focus group running all the time.
Will the AI understand our specific terms?
Yes. Chatref’s AI is trained on your own content – it answers only from your guides and docs, so it understands your specific terms perfectly.
What if the AI can’t answer a question?
It hands off to a human agent with full context, so the customer doesn’t repeat themselves.
How do we ensure the AI is accurate?
Chatref’s AI only answers from your approved content. It won’t make things up or provide incorrect information.
Can we customize the AI to match our brand voice?
Absolutely. Chatref’s AI answers in your brand’s voice, ensuring a consistent customer experience.
Won’t importing old content bring in outdated answers?
You choose what to import. Start with your best guides, then use built-in insights to spot what needs updating.
How long does setup take?
Minutes. Upload your content, drop in one widget snippet, and your AI starts answering.
What if my content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of imported content.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Try 24/7 AI agents that speak your brand
Start free – paste your guides and let AI handle repeat questions instantly.
Part of Chatref for Auto Financing Customer Support · Automotive hub · pricing.