Get customer feedback fast – without the hassle
Collect and respond to feedback instantly. Chatref turns your help docs into smart answers, so customers get help fast – and your team saves time.
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Why it matters
The problem this solves.
Repeat questions
Support keeps answering the same basic product questions over and over.
Slow onboarding
New users can’t find the exact next step in your help docs and give up.
Global coverage
You need to support every region and hour without adding headcount.
Missing insights
You have no data on which questions trip customers up most.
The Chatref solution
Keep support scaling with your product.
A customer has a question about new features. AI pulls the answer from your latest guide. They get help instantly – no queue, no wait, no friction. Your team handles only the complex cases.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your old help docs – no new training needed.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Cut support volume with answers from your own content
See how teams deflect repeat questions while keeping the brand voice intact
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref pulls the exact troubleshooting steps from our docs – no more sending dead-end links. Users resolve issues faster, and we handle fewer tickets.
One set of guides now handles every region and time zone. Questions no longer pile up overnight.
of import questions answered before they reach the team
Chatref captures feedback in one place, so we spot trends and fix issues faster. No more digging through emails or spreadsheets.
Won’t importing old content bring in outdated answers?
You pick what to import. Start with your best guides, then use insights to spot updates needed. Your AI only answers from what you give it.
How long does setup take?
Minutes. Upload content, add one widget snippet, and your AI starts answering – no coding or waiting.
Does Chatref work with content in different languages?
Yes. It answers across languages from one set of imported content, covering your whole team.
Is my old content kept private?
Yes. Your content stays yours. Chatref only answers from what you import – never searches the web or shares data.
Will customers notice the switch?
No. Your AI answers in your brand’s voice using your content – same help, just faster.
Can it handle questions about our import format?
Yes – it pulls answers straight from your import guides, showing the exact steps you wrote.
What if an import fails?
It lists common issues from your docs and hands off to your team with full context for anything unusual.
Will it help with field mapping?
Yes. It guides users through matching columns to fields using your documentation.
Get feedback fast – start free
Paste your help docs and let AI answer questions instantly in your brand’s voice.
Part of Chatref for Car Rental Support · Automotive hub · pricing.