Answer tire questions instantly – using your own guides
Chatref resolves repeat questions from your existing docs. Your team handles only the cases that need a person.
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Why it matters
The problem this solves.
Repeat questions
Customers keep asking the same things about your product – draining support time.
Slow onboarding
New users can’t find the right answers in your docs and get stuck.
Global support
Your team can’t cover every region and time zone with human agents.
Lead capture
You’re missing warm leads from support chats that could close faster.
The Chatref solution
Keep answers alive during CRM switch.
A prospect hits a snag during CRM migration and pauses their trial. They ask Chatref. AI answers from your old guide – no dead ends or guesswork. The switch finishes. They upgrade.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your old help docs – no new training needed.
Resolve ‘Where’s my data?’ in chat with one click – no email loops.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Teams that cut repeat questions by half
How Chatref turns your own guides into instant answers – no made-up responses
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref pulls the exact steps from our import guide. No more 'how do I start' emails clogging up the queue.
Users see our own field mapping steps – not generic advice. Trust in our product went up.
of import questions answered before they reach the team
One set of guides handles every region and time zone. No more overnight import backlogs.
Won’t importing old content just bring in outdated answers?
You pick what to import. Start with your best guides, then use insights to spot updates. Your AI only answers from what you give it.
How long does setup take during a migration?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites or coding.
What if my content is in different formats or languages?
Chatref works with docs, guides, and files. It answers across languages from one set of content – covering your whole team.
Can I keep my content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice the migration?
No. Your AI answers in your brand’s voice using your content. Customers get the same help – just faster.
Can it handle questions about our import format?
Yes. It pulls answers straight from your import guides, so users see the exact steps you wrote.
What about failed imports?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Start for free – your team’s new tire expert
Paste your guides, add the widget, and let AI answer questions instantly in your brand’s voice.
Part of Chatref for Chatref for Tire Wheel Shops · Automotive hub · pricing.