Answer art questions instantly 24/7
Your product guides and help docs resolve issues in chat – no phone trees or long waits. Scale support without adding headcount.
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Why it matters
The problem this solves.
No contact options
Customers can't find ways to reach your support team.
Overwhelmed support
Your phone lines are flooded with simple, repeat questions.
Global time zones
You lack 24/7 support for customers around the world.
Slow email replies
Customers expect instant answers but get delayed responses.
The Chatref solution
Keep answers alive during a switch.
A prospect hits a snag during CRM migration and pauses their trial. They ask Chatref. AI pulls the exact next step from your old migration guide. The switch finishes. They upgrade – no queue, no wait, no trial lost to friction.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your own guides – no new training.
Resolve ‘Where’s my data?’ with a chat link to your migration page.
Capture emails from CRM-migration questions for follow-ups.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Art Stores – AI Customer Support hub.
Loved by support teams
Teams cut support volume in half
How Chatref deflects repeat questions with instant, accurate answers
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers 70% of our repeat questions instantly – no more waiting for a human. Our team focuses on the tough cases now.
Our users get help anytime, anywhere. Chatref handles all time zones with one set of guides – no more overnight ticket backlog.
of import questions answered before they reach the team
Chatref captures warm leads right in the chat. We convert more users who ask questions during onboarding.
Won’t outdated content confuse customers?
You pick what to import. Start with your best guides, then use insights to update the rest. Your AI only answers from what you give it – so outdated content stays out of sight.
How fast can my team get this running?
In minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites or coding needed.
Does it work with content in different formats?
Yes. It handles help docs, guides, site pages, and files – all from one set of imported content. Your whole team stays covered.
Is my content safe with Chatref?
Absolutely. Your content stays private. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice any changes?
No. Your AI answers in your brand’s voice using your imported content. Customers get the same help they expect – just faster.
Can it explain our import format?
Yes. It pulls answers straight from your import guides, so users see the exact steps you provide.
What if something goes wrong?
It lists common issues from your docs and hands off to your team with full context for anything unusual.
Does it help with field mapping?
Yes. It walks users through matching columns to fields using your documentation’s rules.
Start free – turn your docs into instant art answers
Paste your guides, drop in the widget, and let AI handle questions 24/7.
Part of Chatref for Chatref for Art Stores – AI Customer Support · E-commerce hub · pricing.