Answer customer questions instantly
Your help docs power instant answers – 24/7. No repeating yourself or long wait times.
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Why it matters
The problem this solves.
Repeat questions
Your team spends too much time answering the same questions over and over.
24/7 support
You can’t afford to hire staff for every time zone or language.
Lead capture
Questions from potential customers slip through the cracks without follow-up.
Help docs
Customers can’t find what they need in your help content and still ask for help.
The Chatref solution
Keep support scaling as you grow.
Your product docs are full of answers. Chatref turns them into an AI agent that resolves 80% of questions automatically – in your brand’s voice. Humans step in only for the complex cases, with full context. Scale support without adding headcount
Real questions
What Chatref answers here.
Auto-answer 'How do I track my order?' from your shipping guide – no new training.
Capture email leads from support chats asking about product features.
Handle late-night inquiries about returns with instant, accurate answers.
Redirect complex cases to human agents with full chat history.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Art Stores – AI Customer Support hub.
Loved by support teams
Teams that cut support volume in half
How Chatref turns your content into instant answers – no extra staff needed
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref pulls the exact steps from our guides when users ask 'how do I start'. No more repetitive emails about basic setup.
Our product docs now handle support across every region and time zone. No more overnight backlog of questions.
of import questions answered before they reach the team
Customers get answers only from our own content – never made-up responses. Trust in our product went up.
Won’t outdated content cause bad answers?
You pick what to import. Start with your best guides, then use insights to update what’s stale. Your AI only answers from what you provide – so you control accuracy.
How fast is setup?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites, no coding, no delays.
Does it work with different content formats or languages?
Yes. It handles help docs, guides, site pages, and files. Answers across languages from one set of content – so your whole team stays covered.
Is my imported content kept private?
Absolutely. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice a change?
No. Your AI answers in your brand’s voice using your content. Customers get the same help – just faster and 24/7.
Can it explain our import format?
Yes. It pulls answers straight from your import guides, so users see the exact steps you provide.
What if an import fails?
It lists common issues from your docs and hands off to your team with full context for anything unusual.
Does it help with field mapping?
Yes. It guides users through matching columns to fields using the rules in your documentation.
Start your free chatref trial today
Paste your docs and let AI answer questions instantly in your brand’s voice – no wait times.
Part of Chatref for Chatref for Art Stores – AI Customer Support · E-commerce hub · pricing.