Turn customer questions into sales instantly
Answer shoppers fast about products, locations, and services. No more missed calls or emails – connect them with the right info to walk in ready to buy.
Featured on
Why it matters
The problem this solves.
Repeat questions
Support keeps answering the same basic product and feature questions over and over.
Slow onboarding
New users can’t find the exact next step in your help docs and give up.
Global support
You can’t cover every region and hour with one set of content.
No visibility
Your team has no data on which questions trip customers up most.
The Chatref solution
Turn repeat support questions into instant answers.
A customer asks about a feature. AI pulls the exact answer from your help docs and resolves it instantly. No queue, no wait, no friction. Results depend on your content.
Real questions
What Chatref answers here.
AI answers ‘How do I set up my account?’ from your guides – no wait time.
Customers get instant answers about feature limits without support.
Your team handles only complex cases – not repeat questions.
AI shares exact pricing details from your site – no guesswork.
Under the hood
The features that power it.
Loved by support teams
Teams that cut support costs by half
How SaaS teams scale customer support without adding headcount
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers 80% of our repetitive questions instantly – no more waiting for human agents. Our team focuses on the complex cases now.
Our customers get accurate answers 24/7, even when our support team is offline. No more waiting for business hours to resolve simple issues.
of import questions answered before they reach the team
Chatref pulls the exact steps from our own guides. Customers trust the answers because they come directly from our reliable content.
Won’t Chatref just answer with old or outdated info?
You pick what content to add. Start with your best guides, then use insights to spot gaps. Your AI only answers from what you give it – so outdated content isn’t used.
How quick is setup?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites or coding needed.
Does it work with content in different formats?
Yes – help docs, guides, site pages, and files. It answers across languages from one set of imported content – covering your whole team.
Is my content kept private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice any changes?
No. Your AI answers in your brand’s voice using your imported content. Customers get the same help – just faster.
Can it handle questions about our import process?
Yes – it pulls answers straight from your import guides, so users see the exact steps you provide.
What if something goes wrong during import?
It lists common issues from your docs and hands off to your team with full context for anything unusual.
Will it help users map fields correctly?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Turn questions into sales – free start
Paste your help docs and let AI answer shoppers instantly in your brand’s voice.
Part of Chatref for Chatref for Baby Goods Stores · E-commerce hub · pricing.