Scale global support with one set of content
AI answers customers in their language – grounded in your docs. Human agents step in only when needed – with full chat history.
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Why it matters
The problem this solves.
Hard to reach support
Customers can’t find a quick way to ask questions about your product.
Repeat questions
Your team keeps answering the same basic support questions over and over.
Global support gaps
Keeping support consistent across regions and languages is a constant struggle.
Manual issue tracking
Tracking customer problems manually slows down solving them.
The Chatref solution
Scale global support with one set of content.
Your docs answer questions in real time – no matter the time zone or language. AI resolves common issues instantly, so your team focuses on what matters. Scale support without adding headcount.
Real questions
What Chatref answers here.
AI answers ‘How do I cancel?’ instantly – no waiting in queue.
Customers get help with billing questions 24/7 – in their language.
Support teams handle only the tricky cases – not repeat questions.
Insights show which billing issues need better docs or fixes.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Beauty Stores – AI Customer Support hub.
Loved by support teams
Proven results from teams like yours
See how Chatref keeps customers moving with instant, accurate answers
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Customers get the exact steps they need from our own guides – no more 'I can't find it' emails. Chatref deflects repeat questions before they hit our queue.
One set of content now handles every region and language. Our team sleeps through the night again.
of import questions answered before they reach the team
AI captures customer issues and turns them into actionable insights. We finally know what to fix next.
Won’t outdated content confuse customers?
You pick what to import. Start with your best guides, then use insights to update what’s outdated. Your AI only answers from what you give it – so you control the accuracy.
How fast can I get started?
In minutes. Upload your content, add one widget snippet, and your AI starts answering. No coding or rewrites needed.
Does it work with content in different languages?
Yes. It answers across languages from one set of imported content – so your whole team stays covered.
Is my content kept private?
Absolutely. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice any changes?
No. Your AI answers in your brand’s voice using your imported content. Customers get the same consistent help – just faster.
Can it handle questions about our import process?
Yes – it pulls answers straight from your import guides, so users see the exact steps you provide.
What if something goes wrong?
It lists common issues from your docs and hands off to your team with full context for anything unusual.
Does it help with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Start your free trial – no credit card needed
Paste your help docs and see AI answer questions instantly in your brand’s voice.
Part of Chatref for Chatref for Beauty Stores – AI Customer Support · E-commerce hub · pricing.