Turn customer questions into insights
Spot trends, improve products, and make shoppers happier. Chatref answers from your own content – no guessing what they want.
Featured on
Why it matters
The problem this solves.
Repeat questions
Your support team burns time answering the same basic questions over and over.
Slow onboarding
New users can’t find the exact next step in your help docs and give up.
Global support
Your team can’t cover every region and hour with one set of content.
No visibility
You don’t know what customers struggle with most from their questions.
The Chatref solution
Scale support without adding headcount.
Your product grows. Support tickets grow with it. Chatref deflects repeat questions before they hit your queue. AI answers instantly from your own content – in your brand’s voice. When a human is needed, they take over with full context. Scale support without adding headcount
Real questions
What Chatref answers here.
AI answers 'How do I cancel?' with your exact policy – no dead-end links.
Tags chats by product line to spot trends in customer questions.
Handles 'Is this cruelty-free?' instantly – freeing up your team.
Captures emails for newsletter signup when customers ask about new arrivals.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Beauty Stores – AI Customer Support hub.
Loved by support teams
Teams that cut repeat questions by half
How Chatref turns support questions into insights and faster resolutions
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref spots trends in our support requests before they blow up. Last month, it flagged confusion around our billing policy – we clarified it and saw support tickets drop.
Our team used to answer the same onboarding questions daily. Now Chatref handles 80% of them, and we focus on the tricky cases.
of import questions answered before they reach the team
Chatref captures leads from support chats and tags them for our sales team. We’re converting more warm prospects than ever.
Won’t this replace our human support team?
No – it handles only repeat questions so your team focuses on what needs a human. Results depend on your content.
How do we know it gives the right answers?
It pulls answers only from your store's own content – never makes things up. You control what it learns.
What if a customer needs something it can't answer?
AI hands off to your team with full chat history – no context lost. Seamless handoff.
Is this just another chatbot that frustrates customers?
It resolves issues – not just links to articles. Customers get what they need fast.
Won’t importing old content just bring in outdated answers?
You choose what to import. Start with your best guides, then use built-in insights to spot what needs updating.
How long does setup take during a migration?
Minutes. Upload your content, drop in one widget snippet, and your AI starts answering.
What if my old content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of imported content.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Turn customer questions into insights – free start
Paste your help docs and let AI answer instantly with your brand’s voice.
Part of Chatref for Chatref for Beauty Stores – AI Customer Support · E-commerce hub · pricing.