Free up your team with instant AI answers
Reduce call volume and improve service. Chatref handles common questions so your team focuses on what matters most.
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Why it matters
The problem this solves.
Repeat questions
Your support team wastes time answering the same basic questions over and over.
Slow onboarding
New users get stuck in your help docs and can’t find the next step.
24/7 support
You need to provide round-the-clock help but can’t afford it.
High call volume
Peak seasons overwhelm your team with too many support requests.
The Chatref solution
Stop repeating yourself.
Your team spends hours answering the same questions. Chatref turns your docs into an AI agent that handles 80% of chats automatically. Customers get instant answers – in your brand’s voice. Your team focuses on what matters
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your own help docs – no new training.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Teams cut support tickets in half with Chatref
See how brands deflect repeat questions and focus teams on high-value work
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers 70% of our common questions instantly – no more waiting for replies. Our team now handles only the tricky cases.
We cut support tickets by 60% in one month. Chatref pulls the exact steps from our docs – no more sending dead-end links.
of import questions answered before they reach the team
Our 24/7 Chatref widget handles every time zone. Support tickets dropped overnight – our team loves it.
Won't my AI agent give wrong answers?
No. Chatref only answers from your content – never the web. It resolves issues and hands off to humans with full context.
How does it reduce support tickets?
Chatref deflects repeat questions before they reach your team. Your AI agent answers instantly from your content.
Can it handle questions in multiple languages?
Yes. Chatref answers across languages from one set of imported content – so your whole team stays covered.
Will it replace my human support team?
No. Chatref handles routine questions so your team can focus on complex cases that need a human touch.
How does it capture leads?
Chatref identifies potential customers asking about your product and tags them for follow-up.
What insights does it provide?
Chatref mines chats to show you what questions trip people up. Fix your content where it matters most.
How does pricing work?
Pay-as-you-go, no per-seat fees. Scale support without adding headcount.
How do I get started?
Add your content, drop in one widget snippet. Your AI starts answering instantly – no coding, no waiting.
Cut support volume with AI that answers instantly
Start free – turn your help docs into instant answers in your brand’s voice.
Part of Chatref for Chatref for Book Stores · E-commerce hub · pricing.