Answer customer questions instantly
Respond in seconds, not hours – using your own content. Reduce support workload and improve satisfaction.
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Why it matters
The problem this solves.
High support volume
Customers expect immediate responses but your team can't keep up.
Repeat questions
Your support team wastes time answering the same basic questions over and over.
Hard-to-find answers
Customers can't easily find the help they need in your docs or FAQs.
Channel chaos
You lack a unified way to handle support across different channels.
The Chatref solution
Turn repeat questions into instant answers.
Customers ask the same questions over and over. Chatref turns your help docs into an AI agent that answers instantly – in your brand’s voice. No more waiting, no more repeating yourself. Faster answers, happier customers – all from content you already have.
Real questions
What Chatref answers here.
A customer asks about a feature – Chatref answers from your help docs.
Night-time support questions? Chatref responds in minutes, 24/7.
Account issues? Chatref hands off to humans with full context.
Get insights reports on common support questions to fix next.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Digital Products Stores hub.
Loved by support teams
Teams cut support tickets in half
How Chatref helps scale customer success with your own content
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our onboarding guide used to get lost in search. Now Chatref pulls the exact steps users need – no more 'how do I start' emails.
Users get the exact setup instructions from our docs – not generic advice. Trust in our product went up.
of import questions answered before they reach the team
One set of guides now handles every region and time zone. Questions no longer pile up overnight.
Will Chatref replace our human support team?
No – Chatref handles the repetitive questions so your team can focus on complex issues that need a human touch.
How accurate are the answers provided by Chatref?
Chatref only uses your own content to answer questions, ensuring accuracy and consistency.
Can Chatref handle support in different languages?
Yes – Chatref can provide support across different channels and languages using one set of content.
Is Chatref difficult to set up?
No – Simply add your content, drop in the widget snippet, and Chatref starts answering questions instantly.
Won’t importing old content just bring in outdated answers?
You choose what to import. Start with your best guides, then use built-in insights to spot what needs updating.
What if my old content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of imported content.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice the migration?
No. Your AI agent answers in your brand’s voice using your imported content – customers get the same help, just faster.
Start your free AI customer support trial today
Paste your help docs and let Chatref answer questions instantly in your brand’s voice.
Part of Chatref for Chatref for Digital Products Stores · E-commerce hub · pricing.