Answer product questions instantly during flash sales
Close more sales with instant answers from your own content. Customers get help fast – even during high-traffic events.
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Why it matters
The problem this solves.
High question volumes
Customers flood support with repeat questions during flash sales.
Real-time struggles
Support teams can’t keep up with product inquiries as they spike.
Outdated info
Wrong or stale answers frustrate customers and hurt your brand.
Instant answers
Customers expect help right away during peak sale times – but you can’t scale fast enough.
The Chatref solution
Scale support without adding headcount.
A customer asks a question. Chatref AI answers instantly from your product docs – no waiting, no dead ends. For tricky cases, a human steps in with full context. Scale support without adding headcount.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your own docs – no new training.
Solve ‘Where’s my data?’ in chat with one click – no email loops.
Capture leads from customers asking about CRM moves.
Fix migration gaps with chat insights – no guesswork.
Under the hood
The features that power it.
Loved by support teams
Teams cut support volume with accurate AI answers
See how Chatref deflects repeat questions – grounded in your own content.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers 70% of our product questions instantly during flash sales – no more repeating the same steps. Our team focuses on real issues.
Our support tickets dropped by 40% after Chatref started pulling answers directly from our guides. No more sending dead-end links.
of import questions answered before they reach the team
Chatref provides instant, accurate answers during peak times. Our customers get help fast – and our team stays lean.
Won’t outdated content hurt my AI agent’s accuracy?
You pick what to import. Start with your strongest guides, then use insights to update the rest. Your AI only answers from what you’ve approved – so outdated content stays out.
How fast can I get Chatref running during a migration?
In minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites, no coding – just instant help.
Does Chatref work with content in different formats or languages?
Yes. It handles help docs, guides, site pages, and files. Answers across languages from one set of content – so your global team stays covered.
Is my imported content kept private?
Absolutely. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice when we switch to Chatref?
No. Your AI answers in your brand’s voice using your content. Customers get the same help they expect – just faster and more accurate.
Can it answer questions about our import format?
Yes. It pulls answers straight from your import guides, so users see the exact steps you’ve written.
What if something goes wrong during import?
It lists common issues from your docs and hands off to your team with full context for anything unexpected.
Does Chatref help with field mapping?
Yes. It guides users through matching columns to fields using the rules in your documentation.
Boost flash sale conversions with instant answers
Start free – use your own content to resolve product questions in real time.
Part of Chatref for Chatref for Flash Sale Stores · E-commerce hub · pricing.