Answer customer questions instantly
Use your own guides – not generic searches. Scale support without adding staff and turn chat replies into insights.
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Why it matters
The problem this solves.
Repeat questions
Your team burns time on the same basic support questions.
Slow onboarding
Customers struggle to find the exact next step in your docs.
Global support
Keeping up with demand across regions and time zones is tough.
No visibility
You don’t know what questions trip customers up most.
The Chatref solution
Scale support without adding headcount.
Your product grows. Support tickets grow with it. Chatref AI answers 80% of repeat questions instantly from your own content – so your team focuses on the hard stuff. Results depend on your content but teams cut queue time by half and close more deals from warm leads.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your own help docs – no new training.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Teams that cut support volume in half
How Chatref helps businesses deflect repeat questions with their own content
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers 80% of our FAQs instantly – no more repeating the same steps. Our team now focuses on complex issues only.
Customers get consistent answers across all our locations. No more confusion from outdated printouts or conflicting advice.
of import questions answered before they reach the team
We capture every lead that asks a question. Chatref qualifies them while we sleep – no more missed opportunities.
Won’t outdated content confuse customers?
You pick what to import. Start with your best guides, then use insights to update old content. Your AI only answers from what you give it – so you control what’s current.
How fast can I get this running?
Minutes. Add your content, drop in one widget snippet, and your AI starts answering. No rewrites, no coding, no delays.
Does it work with content in different formats or languages?
Yes. It handles help docs, guides, site pages, and files. Answers across languages from one set of imported content – so your whole team stays covered.
Is my content kept private?
Absolutely. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice any changes?
No. Your AI agent answers in your brand’s voice using your imported content. Customers get the same consistent help – just faster.
Can it handle questions about our import format?
Yes – it pulls answers straight from your import guides, so users see the exact steps your team wrote.
What if something goes wrong?
It lists common issues from your docs and hands off to your team with full context for anything unusual.
Will it help with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Scale support without adding staff – free start
Paste your guides and let AI handle customer questions instantly in your brand’s voice.
Part of Chatref for Chatref for Garden Stores · E-commerce hub · pricing.