24/7 phone support for your garden store
Give customers instant help – day or night. AI agents use your own content to answer calls accurately. Humans step in only when needed.
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Why it matters
The problem this solves.
High call volumes
Your small team can’t handle the rush of calls during peak seasons.
Repeat questions
Staff waste time answering the same location, hours, and product questions.
Off-hour frustration
Customers can’t get help when your store is closed.
No insights
You miss chances to improve based on customer questions.
The Chatref solution
Keep customers happy during growth.
A customer calls with a question about plant care. AI answers instantly from your guides – no waiting, no transfers. For complex issues, a human agent takes over with full chat history. Insights from these chats help you improve your offerings. **Scale support without adding head
Real questions
What Chatref answers here.
AI answers 'What are your store hours?' using your location pages
Human agent takes over for complex plant care advice questions
Customer inquiry about seasonal sales captured as a warm lead
Insights show most calls are about holiday hours – update your website
Under the hood
The features that power it.
Loved by support teams
Real teams cut call volume in half
How businesses handle customer questions without expanding their team
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Customers now get instant answers using our own garden care guides. No more transferring calls or saying 'I don’t know'.
Our team handles only the tricky cases – Chatref takes routine questions, 24/7. We finally sleep at night.
of import questions answered before they reach the team
Every phone inquiry teaches us something new. We spot gaps in our offerings and fix them fast.
Won’t customers prefer speaking to a real person?
AI handles routine questions instantly – humans take over only when needed, with full context.
How will this work with our existing phone system?
Chatref integrates seamlessly, using your store's own contact number.
What if the AI gives wrong information about our products?
Our system only answers from your approved content – no made-up responses.
How do we handle calls in different languages?
One AI agent covers all languages using your multilingual content.
Won’t importing old content just bring in outdated answers?
You choose what to import. Start with your best guides, then use built-in insights to spot what needs updating.
How long does setup take during a migration?
Minutes. Upload your content, drop in one widget snippet, and your AI starts answering.
What if my old content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of imported content.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web.
Give customers 24/7 phone support – free start
Add your own content and let AI handle calls instantly in your brand’s voice.
Part of Chatref for Chatref for Garden Stores · E-commerce hub · pricing.