Help customers instantly with your own content

Q: Can it explain our import format?

Absolutely. It pulls steps straight from your **import guides**.

Chatref’s AI answers questions using your help docs – no wasted time searching. Reduce repetitive inquiries and improve support efficiency.

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Why it matters

The problem this solves.

Fragmented support

Customers can’t find the right contact info or channel to get help.

Repeat questions

Support teams waste time answering the same basic product and location questions.

Hard-to-find answers

Customers struggle to locate accurate info about your gardening products.

Disjointed channels

Support is spread across different platforms, confusing customers.

Instant support accessFewer repeat questionsAccurate product answersUnified help channels

The Chatref solution

Keep answers alive during a switch.

Fig. 1 · Keep answers alive during a switch – AI answers CRM-switch questions from your own guides – no dead ends or guesswork

Real questions

What Chatref answers here.

AI finds your phone number or email instantly – no search needed.

Store hours and locations pop up fast, 24/7, in the customer’s time zone.

Gardening questions get answers straight from your guides – no guesswork.

Your team tackles only the tricky stuff, not the same old questions.

Under the hood

The features that power it.

AI Agents

Your own AI assistant, trained on your business.

Insights & Analytics

See what people ask and how your agent is doing.

Lead Capture

Turn chats into contacts, captured for you.

Shared Inbox

Watch chats live and step in when a human is needed.

Conversation Tags

Auto-label chats by topic so you can filter and report.

Pay as you go

Pay only for what you use, with simple prepaid credits.

Solve the next job too.

See all of them on the Chatref for Garden Stores hub.

Offer Customer Service Email Support

Garden Store Customer Support Phone

Share Customer Service Hours

View all Chatref for Garden Stores solutions

Loved by support teams

Customers get answers faster with your own content

See how teams cut repeat questions and speed up support

Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.

Northwind Analytics

Customers find the exact steps in our guides – no more sending links that get ignored.

Pinehook

Our support team handles half the questions they used to, all with full context when they take over.

Cardinal CRM

68%

of import questions answered before they reach the team

One set of answers works for every region and language, 24/7.

Modio

FAQ

Questions, answered.

Still not sure? Talk to our team.

Won’t outdated content confuse customers?

Only what you import gets used. Start with your best guides, then update based on insights from real questions.

How fast can we go live?

In minutes. Add your content, drop in one snippet – no coding or delays.

Does it work with our multilingual content?

Yes. One set of imported content answers across languages – no extra work for your team.

Is our content safe with you?

Always. Your data stays private – we only use what you import.

Will customers notice a change?

No. Answers sound like your brand, using your own words.

Can it explain our import format?

Absolutely. It pulls steps straight from your import guides.

What if an import fails?

It flags common issues from your docs and hands off to your team with full context.

Does it help with field mapping?

Yes. It guides users through matching columns to fields using your own rules.

Start for free – scale support instantly

Paste your docs and let AI resolve questions in your brand’s voice – no wasted time searching.

Start for free Talk to an expert

Part of Chatref for Chatref for Garden Stores · E-commerce hub · pricing.