Instant support from your own content
Customers get help fast with answers grounded in your docs – no waiting, no guesswork. Your team handles only the cases that need a human.
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Why it matters
The problem this solves.
Hidden contact options
Customers can’t find where or how to ask for help.
Repeat questions
Your team keeps answering the same basic product questions all day.
Slow support
Customers wait too long for answers to simple questions.
24/7 gaps
You can’t cover every region and hour with your current team.
The Chatref solution
Resolve repeat questions before the queue.
A customer asks a question you’ve answered 10 times this week. Chatref pulls the answer from your help docs and resolves it instantly – no queue, no wait. Results depend on your content.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your help docs instantly.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Teams cut support costs by half
How Chatref helps scale customer support without adding headcount
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref handles the simple questions so our team can focus on complex issues. Our response times dropped and customer satisfaction went up.
We no longer need to hire extra support staff as we grow. Chatref scales with us and keeps costs down.
of import questions answered before they reach the team
Customers get accurate answers instantly, freeing our team to work on more important tasks. It’s a game changer.
Won’t outdated content confuse customers?
Your AI only answers from what you import. Use insights to update old guides – so customers get fresh, accurate help every time.
How fast can I launch Chatref?
In minutes. Upload your content, add one snippet to your site – and your AI starts answering right away.
Does it work with content in different languages?
Yes. One set of imported content covers every region and language – no extra work for your team.
Is my content safe with Chatref?
Absolutely. Your docs stay private. Chatref never searches the web or shares your data.
Will customers notice a change?
No. Your AI answers in your brand’s voice using your content – just faster than before.
Can it help with complex questions?
Yes. It pulls answers from your guides and hands off to humans when needed – with full context.
What if imports fail?
It flags common issues from your docs and hands off to your team for anything unusual.
Does it assist with data mapping?
Yes. It guides users through matching columns to fields using your documentation rules.
Start free – turn your content into instant support
Paste help docs and guides to answer customers instantly in your brand’s voice.
Part of Chatref for Toy Stores Customer Support · E-commerce hub · pricing.