Stop shoppers from waiting on hold for product questions.
Your customers have repeat questions about products, orders, and policies. Chatref answers instantly from your own guides – so they buy faster. When needed, human agents step in with full chat history.
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Why this matters
Your support team is drowning in repeat questions
Deflect the busywork – not more tickets. Chatref answers the same setup, import, and permission questions from your own guides the moment they are asked, so your team stays on the work that matters.
Inbound Shopper Queue
Shopper questions arrive from the website widget, order-tracking lookups, and pre-purchase queries – all feeding a single support pipeline.
Store Knowledge Base
Chatref indexes your product catalog, return policies, and sizing guides – verifying every response against your own store content.
Smart Output Routing
Most shoppers get an instant answer. Complex returns or sensitive order issues are routed to your support team with full context.
Answered Instantly
90%+ of order, returns, sizing, and policy questions resolved on the spot.
Warm Agent Handoff
Escalated to your support team with the full shopper conversation transcript.
Setup and import questions arrive from everywhere, at all hours, and converge on Chatref. Chatref answers them from your own CRM guides, and those answers reach every user, on every channel and in every region.
Same questions daily
Your team wastes hours answering setup, import, and permission questions over and over.
Work stops, queues grow
Admins get pulled away from product work while tickets pile up.
No warm leads captured
Valuable signals from support chats slip away uncaptured.
What you get
Four wins for your CRM team
The big picture
SaaS teams scale support without adding headcount – AI answers from your own **d
Inbound Tickets vs. Agent Capacity
As product lines expand, ticket volume grows exponentially. Human agent capacity stays flat – creating a widening gap of unanswered shoppers.
Support Diagnostics
Nearly 180 shopper tickets go unanswered daily – many before checkout.
With Chatref
Chatref answers the gap instantly from your store's own content – turning abandoned carts into completed orders.
As a store adds products and customers, inbound support tickets climb steeply. Without Chatref, the share answered by agents barely moves — shoppers abandon. Chatref answers the growing gap from the store's own catalog and policies, so the support team stays calm at any scale.
How it works
How Chatref works
One widget. One set of docs. Answers 24/7.
Add your content Load up your help docs, guides, and FAQs. Chatref learns them so it can answer questions in your brand’s voice.
Drop in the widget Paste one snippet into your site. Chatref starts answering questions from your content right away.
AI answers grounded in your docs Chatref resolves questions instantly – no digging through articles or waiting for a human. No made-up answers.
Human handoff with full context When a question needs your team, Chatref passes it along with the whole chat history. No missed details.
The toolkit
Every job, mapped to a feature.
One AI agent, and a toolkit around it. Each card links to the feature that does the work.
Support for growing SaaS
Pick your product type
One AI agent that answers the questions your customers actually ask – across every tool and language.
Real questions
SaaS support questions answered instantly
AI explains billing cycles in your exact wording.
Custom action lets users cancel subscriptions inside chat.
Human agent steps in for account-specific issues with full context.
Insights loop reveals common onboarding roadblocks.
Lead capture form appears for pricing inquiries.
Support that scales
Toy store help at the speed of play
Instant answers to shopper questions – so your team handles only what needs a person. No more phone trees.
The math
Turn chat into profit – not another support ticket
Every chat that never lands in your queue is a ticket you don’t have to pay for. Chatref answers setup, import, and permission questions straight from your own docs so your team can focus on high-value work. Results depend on your product and content.
- Deflect the same questions before they become tickets
- Cut first-response time from hours to seconds in every region
- Scale support globally without adding headcount or night shifts
- Turn routine how-to chats into warm leads for sales
- Free admins to build features instead of answering docs
- Use chat insights to fix the docs causing the most questions
Loved by support teams
CRM teams, scaling support without scaling admins.
How CRM platforms use Chatref to answer setup, import, and permission questions before they reach the team.
Chatref took over the import and field-mapping questions that used to fill our queue. Our admins finally spend their time on the migrations that actually need a person.
New customers used to wait a day for setup help. Now they configure pipelines on their own and reach their first deal the same day.
It answers permission and role questions from our own docs, in our own voice. Most admins cannot tell it apart from the team.
of setup and import questions answered before they reach an admin
One agent covers our EU and US accounts in their own language, so we retired the after-hours import desk for good.
Will customers trust an AI over a human agent?
Chatref answers in your brand’s voice, grounded in your content. For complex cases, human agents step in with full chat history – no context switching.
What if the AI gives wrong information?
Chatref only answers from your own content. If it can’t resolve an issue, it hands off to a human agent with full context.
How do we handle multiple languages and regions?
Chatref covers every language and region from one set of content. No need to create separate FAQs for each market.
What’s the ROI compared to hiring more support staff?
Results depend on your content, but Chatref deflects repeat questions and captures leads – scaling support without adding headcount.
Will it invent answers about our product?
No. It only uses your own help docs and guides – never guesses or makes things up.
Is it just a search box in a chat window?
No. It gives instant answers and can take action – like resetting passwords or updating permissions – right inside the chat.
Can it handle our product’s unique rules?
Yes. Upload your setup docs and permission guides. It answers only from that content and escalates complex cases to a human.
Does it replace our support team?
No. It deflects repeat questions so your team can focus on the cases that need a person.
How long does setup take?
Most teams go live in under an hour. Add your content, drop in one snippet, and you’re done – no training or coding required.
Can it answer questions in other languages?
Yes. It answers in the user’s language using your translated content. One widget covers every region you serve.
What if our product docs are outdated?
It only uses what you give it. When you update your docs, it uses the new content immediately – you stay in control.
How do we know what users are asking?
It sends a weekly insights email. It shows the top questions, where your docs are weak, and what to fix next.
Bring Chatref to your toy stores customer support.
Add your help docs, drop in one snippet, and let Chatref answer the first questions – free to start.
Part of the E-commerce support hub · see pricing.