Speak your customers’ language
Automatically answer questions in their own language – using just your English help docs. No translation work needed.
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Why it matters
The problem this solves.
Language barriers
Customers can’t find help in their own language – they get stuck and reach out to support.
Multilingual overload
Your support team is overwhelmed by repeat questions in different languages.
Inconsistent answers
Customers get different answers depending on who – or what language – they ask.
Lost sales
Prospects abandon purchases because they can’t get help in their language.
The Chatref solution
Global support without the global team.
A customer in Japan asks a question. AI answers instantly from your English docs – no wait, no language barrier. They keep moving. No queue, no lost time, no need for a multilingual team. Pay only for what you use – no per-seat fees.
Real questions
What Chatref answers here.
Answer repeat CRM questions instantly – no support queue buildup.
Guide customers through account tasks inside the chat – no back-and-forth.
Capture leads asking about migrations – no lost opportunities.
Fix gaps in your content based on what customers ask – no guesswork.
Under the hood
The features that power it.
Loved by support teams
Real teams cut repeat questions in half
How Chatref keeps users moving with self-serve answers from your own content
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our FAQ page was buried. Now Chatref pulls the exact answers users need – no more 'how do I...' emails.
Users get steps from our own guides – not generic advice. Trust in our product went up.
of import questions answered before they reach the team
One set of content handles every region and time zone. Questions don’t pile up overnight.
Won’t customers still need English-speaking support for complex issues?
Chatref handles simple questions in the customer’s language – humans take over only when needed with full context.
Do I need to create content in multiple languages?
No – Chatref uses your existing English content to answer in the customer’s language.
Won’t this confuse customers if answers vary by language?
Chatref provides consistent answers across all languages using your English content as the single source of truth.
Isn’t this just another chatbot that won’t understand our products?
Chatref is grounded in your own content – it knows your products as well as you do.
Won’t importing old content just bring in outdated answers?
You choose what to import. Start with your best guides, then use built-in insights to spot what needs updating.
How long does setup take during a migration?
Minutes. Upload your content, drop in one widget snippet, and your AI starts answering.
What if my old content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of imported content.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Speak your customers’ language – free start
Paste your help docs and let AI answer questions instantly in your brand’s voice.
Part of Chatref for Chatref for Vintage Stores · E-commerce hub · pricing.