Turn support chats into warm leads – effortlessly
Capture every interested shopper who asks about your products or services, even outside business hours. Zero extra work required.
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Why it matters
The problem this solves.
Repeat questions
Your team keeps answering the same basic product or policy questions.
Slow support
Customers wait too long for answers to simple questions.
Missed leads
You’re not capturing contact details from support chats.
Growing pains
Support volume is outpacing your team’s ability to scale.
The Chatref solution
Keep answers alive during a switch.
A prospect hits a snag during CRM migration and pauses their trial. They ask Chatref. AI pulls the exact next step from your old migration guide. The switch finishes. They upgrade – no queue, no wait, no trial lost to friction.
Real questions
What Chatref answers here.
AI answers ‘How do I cancel?’ from your help docs – fast and accurate.
‘Where’s my order?’ gets resolved in chat with tracking links attached.
Capture leads when customers ask about pricing plans.
Insights show you where your onboarding docs need work.
Under the hood
The features that power it.
Loved by support teams
Real teams cut support volume in half
How Chatref helps scale customer support without adding headcount
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref captures every lead who asks about our pricing. No more lost opportunities – now sales gets warm contacts daily.
Our most repeated questions are now answered automatically. Support volume dropped – we handle only the complex cases.
of import questions answered before they reach the team
Chatref works 24/7. We no longer need overnight staff to cover global time zones – pay-as-you-go keeps costs low.
Won’t this make my business seem impersonal?
Chatref answers in your brand’s voice, so it feels like you. Plus, customers get help instantly – any time of day.
What if Chatref gives wrong info?
It only answers from your own content – no made-up responses. Ever.
How do I know it’s capturing real leads?
Chatref tracks chats where customers ask about your products or services – so you get warm leads, not just inquiries.
Will this work with my current tools?
Yes. Chatref fits into your setup easily – no big changes needed.
Won’t importing old content bring in outdated answers?
You pick what to import. Start with your best guides, then use insights to update what’s needed.
How long does setup take?
Minutes. Upload your content, add one widget snippet – and you’re live.
What if my content is in different formats or languages?
Chatref handles help docs, guides, site pages, and files. It answers across languages from one set of content.
Can I keep my content private?
Yes. Your content stays yours. Chatref never searches the web or shares your data.
Turn chat inquiries into warm leads – free start
Start for free and capture every interested shopper who asks about your products or services.
Part of Chatref for Chatref for Vintage Stores · E-commerce hub · pricing.