Cut support costs with instant answers
Chatref scales your support by answering customer questions instantly from your own guides – so your team handles only the hard cases.
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Why it matters
The problem this solves.
Repeat questions
Customers ask the same things over and over, clogging your support queue.
Slow onboarding
New users get stuck in your docs and can’t find the next step.
Global support
Keeping teams staffed across regions is expensive and hard.
No insights
You don’t know which questions trip customers up most.
The Chatref solution
Keep answers alive during product growth.
Your product grows. Support gets swamped with repeat questions about new features. Chatref AI answers instantly from your docs – no dead ends, no guesswork. Humans handle only the cases that need them. Scale support without adding headcount.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your help docs – no new training.
Resolve ‘Where’s my data?’ in chat with one click – no email loops.
Capture leads asking about CRM moves – turn them into sales.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Teams slash repeat questions with instant answers
How Chatref turns your guides into 24/7 support that scales with you
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref cuts our repeat questions in half. It pulls the exact steps from our guides – no more 'how do I...' emails.
Users trust the answers because they come straight from our own content. No more made-up replies.
of import questions answered before they reach the team
One set of guides now handles every region and time zone. Support requests dropped overnight.
Won’t customers still need to call for help?
Chatref resolves most questions instantly. Humans only handle the cases that need a person – with full context.
What if the AI gives wrong answers?
Chatref only answers from your own content. It won't make things up.
Do we need to hire more support staff as we grow?
Chatref scales with you. Handle more customers without adding headcount.
How do we keep support consistent across regions?
One set of content powers answers in every language and time zone.
Won’t importing old content bring in outdated answers?
You choose what to import. Start with your best guides, then use insights to spot what needs updating.
How long does setup take?
Minutes. Upload your content, drop in one widget snippet, and your AI starts answering.
What if my content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of imported content.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Cut support costs with instant answers – free to start
Paste your guides and let AI answer questions in your brand’s voice. Free to start.
Part of Chatref for Accounting Software Support · Financial Services hub · pricing.