Turn support chats into product insights
Spot trends and improve your crypto exchange. Chatref captures every question, tags them by topic, and surfaces what to fix next.
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Why it matters
The problem this solves.
Repeat questions
Customers ask the same things over and over – your team is stuck in a loop.
Slow support
Tickets pile up as your product grows – you can’t hire fast enough.
Missing insights
You don’t know what users struggle with – no data, just guesses.
Outdated docs
Help content doesn’t match your product – users can’t find answers.
The Chatref solution
Keep answers alive during a switch.
A prospect hits a snag during CRM migration and pauses their trial. They ask Chatref. AI pulls the exact next step from your old migration guide. The switch finishes. They upgrade – no queue, no wait, no trial lost to friction
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your own help docs – no new training.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Teams cut repeat questions by half
How Chatref turns FAQs into self-serve answers
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref pulls the exact steps from our guides – no more 'how do I start' emails cluttering our inbox.
Users trust the answers because they come straight from our own docs, not generic advice.
of import questions answered before they reach the team
One set of content now handles every region and time zone – no more overnight question piles.
Won’t outdated content cause bad answers?
You pick what to import. Start with your best guides, then use insights to update what’s outdated. Your AI only answers from what you give it.
How fast is setup during a migration?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites or coding needed.
Does it work with different content formats or languages?
Yes. It handles help docs, guides, site pages, and files – answering across languages from one set of imported content.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – never searches the web or shares your data.
Will customers notice a change?
No. Your AI answers in your brand’s voice using your content. Customers get the same help – just faster.
Can it handle questions about our import format?
Yes – it pulls answers straight from your import guides, showing the exact steps your team wrote.
What if an import fails?
It lists common reasons from your docs and hands off unusual cases to your team with full context.
Will it help with field mapping?
Yes. It guides users through matching columns to fields using your documentation rules.
Turn chats into product insights – free start
Capture every question, tag them by topic, and surface what to fix next.
Part of Chatref for Crypto Exchange Support · Financial Services hub · pricing.