Secure support that scales with your exchange
Chatref gives crypto exchanges accurate answers instantly – AI resolves account questions from your own docs. Human agents step in only when needed, with full chat history.
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Why it matters
The problem this solves.
Support ticket overload
Your team is drowning in repeat account questions that should have easy answers.
24/7 demand
Traders expect instant help with their accounts – anytime, anywhere.
Inconsistent support
Your docs are outdated and your team isn’t on the same page.
Time-consuming tasks
Handling account issues eats up your team’s time and resources.
The Chatref solution
Keep support smooth during product growth.
Customers ask the same questions over and over. Chatref deflects them instantly from your help docs, guides, and site content – in your brand’s voice. Your team handles only the cases that need a person
Real questions
What Chatref answers here.
AI explains staking from your docs instantly.
Traders get 24/7 balance question answers.
Human agents resolve complex issues with full chat history.
Chatref flags common questions to update your docs.
Under the hood
The features that power it.
Loved by support teams
Real teams cut support volume in half
How Chatref deflected repeat questions before they reached the queue
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref walks users through our migration guide step-by-step. Most finish imports without needing us – our team handles only the real issues now.
Our long migration guide used to get buried in search. Now Chatref pulls the exact steps users need – no more 'how do I start' emails.
of import questions answered before they reach the team
Users get the exact migration steps from our own docs – not generic advice. Trust in our product went up.
Won’t outdated content hurt my AI’s answers?
You pick what to import. Start with your best guides, then use insights to update what’s outdated. Your AI only answers from your content – you control what’s current.
How fast is setup during a migration?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites, no coding, no waiting.
Does it work with content in different formats or languages?
Yes. It handles help docs, guides, site pages, and files. Answers across languages from one set of imported content – covering your whole team.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice the change?
No. Your AI answers in your brand’s voice using your imported content. Customers get the same help – just faster.
Can it answer questions about our import format?
Yes. It pulls answers straight from your import guides, so users see the exact steps you wrote.
What if an import fails?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Will it help users with field mapping?
Yes. It guides users through matching columns to fields using the rules in your documentation.
Start free – AI answers account questions instantly
Paste your docs and let Chatref resolve chats in your brand’s voice – no migration needed.
Part of Chatref for Crypto Exchange Support · Financial Services hub · pricing.