Answer every new-patient question before they pick up the phone.
Prospective patients research at midnight and on weekends. Chatref answers from your own content — what to bring, how long the visit takes, and how to book — so they arrive prepared and your front desk handles fewer repeat calls.
Featured on
Why it matters
The problem this solves.
The challenge
New patients have the same five questions before every first visit, and they ask them at all hours.
What it costs
Callers who can't get answers hang up and book at a competing practice — often within minutes.
The Chatref way
Chatref answers those questions from your own content, instantly, any hour, so prospects convert instead of bouncing.
The Chatref solution
How Chatref handles new-patient FAQ.
A prospective patient lands on your site with a question about their first visit. Chatref answers from your FAQ and first-visit guide, then prompts them to book or leave their details. Your front desk sees qualified enquiries in the morning.
Real questions
What Chatref answers here.
What should I bring to my first chiropractic appointment?
How long does a first chiropractic visit take?
Do I need a referral to see a chiropractor?
How do I fill out my intake forms before I arrive?
Do you see children for chiropractic care?
Do you offer a free consultation for new patients?
Loved by support teams
Chiropractic clinics converting first-time visitors into booked patients.
How practices use Chatref to answer new-patient questions before the front desk even opens.
We used to lose new patients who called after hours and got voicemail. Now Chatref answers their first-visit questions on the site and they book directly. Our Monday morning schedule fills itself on Sunday night.
New patients used to call three times with basic questions. Now they arrive knowing exactly what to bring and what to expect.
It answers in our own voice, from our own site content. Patients feel like they've already met us before they walk in.
of new-patient FAQ answered without a phone call
One widget on the site handles the FAQ for our three clinic locations. Our front desk team spends far less time on the phone before 10 am.
What new-patient questions can Chatref answer?
Whatever your content covers — what to bring, how to prepare, directions, first-visit length, intake forms. The more you add, the more it can answer.
Does it work outside business hours?
Yes. Chatref runs on your site 24/7, so patients researching at midnight get the same quality answer as those who call at 9 am.
Do I need to write new FAQ content?
No. Point it at the FAQ and service pages you already have. You can always add more later.
Can it prompt patients to book after answering?
Yes. After answering a first-visit question, it can direct patients to your booking link or collect their details for your front desk.
What if a patient asks something it can't answer?
It routes the conversation to your shared inbox with full context, so your team picks up without the patient repeating themselves.
How quickly can we go live?
Minutes. Add your content, drop one embed on your site, and the widget is live.
Make your website answer new-patient questions around the clock.
Point Chatref at your FAQ and first-visit content, drop one snippet on your site, and stop losing new patients to after-hours voicemail — free to start.
Part of Chatref for Chiropractic Care · Healthcare hub · pricing.