A 24/7 front desk that never puts a patient on hold.
Your chiropractor is adjusting. Your desk is ringing. New patients hang up and book elsewhere. Chatref sits on your site around the clock, answers every question from your own content, and gets patients to the booking step — before your phone even rings.
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Why this matters
One or two people cannot be everywhere at once.
Handle the volume without adding a chair. Chatref answers the repeat new-patient, scheduling, and care plan questions from your own content the moment they are asked — so your front desk focuses on patients already in the building.
Inbound Patient Queue
Patient questions arrive from phone, web, and walk-in, feeding automatically into a single unified front-desk pipeline.
Practice Knowledge Base
Chatref indexes your scheduling rules, FAQs, and clinic policies, verifying every response against your official documents.
Smart Output Routing
Most patients receive instant answers. Complex or clinical requests are routed directly to your office staff.
Answered Instantly
90%+ of operational, policy, and scheduling questions resolved on the spot.
Warm Staff Handoff
Escalated directly to your clinic team with complete patient query transcripts.
New-patient questions, after-hours booking requests, and care plan follow-up inquiries all arrive at Chatref. Chatref answers them from your own practice content and routes only genuine exceptions to your front desk team.
The challenge
A chiropractic front desk runs on a shoestring: one or two people managing phones, check-in, scheduling, and billing at the same time. Every minute the chiropractor is in the adjustment room is a minute the desk is
What goes wrong
Missed calls become missed patients. After-hours requests pile up overnight with no way to self-schedule. Patients who finish their acute visits but need care plan follow-up appointments quietly disappear — and no one
The Chatref way
Chatref sits on your website 24/7, answers questions from your own content, books or directs patients to schedule, and sends care plan follow-up nudges — all without adding headcount. Your front desk picks up the phone
What you get
Four wins for chiropractic practices.
The big picture
Keep growing patient volume off your front desk.
Inbound Patient Queue
Patient questions arrive from phone, web, and walk-in, feeding automatically into a single unified front-desk pipeline.
Practice Knowledge Base
Chatref indexes your scheduling rules, FAQs, and clinic policies, verifying every response against your official documents.
Smart Output Routing
Most patients receive instant answers. Complex or clinical requests are routed directly to your office staff.
Answered Instantly
90%+ of operational, policy, and scheduling questions resolved on the spot.
Warm Staff Handoff
Escalated directly to your clinic team with complete patient query transcripts.
Patient questions arrive by phone, web, and walk-in and flow into Chatref, which reads the practice's own content — schedules, policies, FAQs. Most questions get an immediate grounded answer; cases that need a person are handed off warmly with full context.
How it works
From your practice content to a clear patient answer.
Add your content once. Chatref learns it, answers patients day and night, and brings your front desk in only when a case genuinely needs a person.
Add your practice content Point Chatref at your FAQ page, first-visit guides, care plan info, and pricing notes. It learns them in minutes.
Chatref learns your practice It indexes everything so it can answer any new-patient, scheduling, or care plan question from your own content.
Patients get answers on your site Questions about first visits, care plan follow-up, and hours resolve instantly, right on your website — at any hour.
Complex cases go to your team When a patient has a question that genuinely needs a person, Chatref hands it off with full context so your front desk picks up seamlessly.
The toolkit
Every job, mapped to a feature.
One AI agent, and a toolkit around it. Each card links to the feature that does the work.
More healthcare practices
Explore other sub-industries.
Chatref works the same way across healthcare. See how it fits neighbouring practices.
Real questions
Questions it answers from day one.
What should I bring to my first chiropractic appointment?
Do you accept my insurance for chiropractic visits?
How often do I need to come in after my first adjustment?
Can I book an appointment online tonight?
What is your cancellation policy?
I haven't been in for a few months — how do I get back on schedule?
Does chiropractic care hurt?
How long does a typical adjustment take?
Do you offer a free consultation for new patients?
Solutions for chiropractic practices
Solve every patient touchpoint, from first question to
From new-patient FAQ to care plan follow-up, Chatref answers the questions behind each step. Pick the one your practice needs most.
The math
Patient support that scales with your practice, not your payroll.
Because you only pay for what you use, costs follow real patient conversations, not seats. As your patient volume grows, Chatref absorbs the first-visit questions, after-hours requests, and care plan follow-up inquiries — so each team member can serve far more patients. Results depend on your content and practice setup.
- Fewer missed new-patient calls after hours
- Front desk freed from routine FAQ and scheduling questions
- Round-the-clock patient support, no night shift
- Weekly digest shows exactly what content to improve next
Loved by support teams
Chiropractic practices, converting more patients without more staff.
How chiropractic clinics use Chatref to answer new-patient questions, capture after-hours bookings, and follow up on care plan visits.
Our front desk used to spend half the morning returning after-hours voicemails. Now Chatref captures those enquiries overnight, and we arrive to a list of patients ready to book. Missed new patients are basically gone.
New patients used to call three times before booking. Now they get answers on the site at whatever hour they are researching, and they arrive for their first visit already prepared.
It answers insurance and pricing questions from our own content, in our own voice. Patients trust it because the answers actually match what we say at the front desk.
of new-patient questions answered before they reach the front desk
We have a large Spanish-speaking patient base. One widget, one content set, two languages — our recall rate in that segment improved noticeably within the first month.
What questions do chiropractic patients ask before their first visit?
New patients most often ask what to bring, how long the first appointment takes, whether they need an X-ray, how to fill out intake forms, and what adjustments feel like. Chatref answers all of these from your own content — so patients
How can a chatbot help a chiropractic practice reduce no-shows?
Chatref can answer rescheduling questions, prompt patients to confirm upcoming visits, and guide patients who are wavering back to the value of keeping their care plan appointments — reducing the silent drop-off that causes no-shows.
Can Chatref help capture chiropractic appointment requests automatically?
Chatref can collect patient details and direct visitors to your booking link or form within the chat. For direct calendar integration, it uses custom actions to hand off to your scheduling tool — keeping the conversation in one place.
How does Chatref handle chiropractic care plan follow-up questions?
You add your care plan protocols and visit-frequency guidance to Chatref's knowledge base. When a patient asks how often they should come in or what happens after their initial phase, the widget answers from that content and prompts them
Does Chatref work with ChiroTouch or Jane App?
Chatref is a website widget that sits alongside your practice management software. It handles front-of-funnel patient questions and captures lead details, which your staff then enters into ChiroTouch, Jane App, or your preferred system.
What happens when a patient asks something the chatbot cannot answer?
Chatref routes the conversation to your shared inbox so a team member can take over with full context — the patient never hits a dead end, and your staff sees the full chat history before they respond.
Bring Chatref to your chiropractic care.
Add your help docs, drop in one snippet, and let Chatref answer the first questions – free to start.
Part of the Healthcare support hub · see pricing.