Know exactly what fertility patients ask — and fix the gaps before
Every chat your patients have is a signal. Chatref surfaces the top questions, the missing FAQs, and the content gaps driving coordinator call volume. Act on the data; stop guessing at the next FAQ to write.
Featured on
Why it matters
The problem this solves.
The challenge
Fertility clinics often update their FAQ pages based on coordinator instinct — not patient data.
What it costs
FAQ pages miss the actual top questions, coordinator call volume stays high, and patients keep getting stuck at the same points.
The Chatref way
Chatref tags every conversation by topic, surfaces the top questions in a weekly digest, and shows you exactly which FAQ pages to
The Chatref solution
How Chatref surfaces patient question insights.
Every patient conversation is tagged by topic — IVF cost, egg freezing, financing, monitoring. Chatref surfaces the top questions weekly. Your team sees which topics drive the most volume, which FAQ pages are missing, and which coordinator scripts need updating.
Real questions
What Chatref answers here.
How do fertility clinics know what patients need more information about?
What are the most-asked questions at a fertility clinic?
How can chat data improve our IVF FAQ page?
What content should we add to our consent guide?
Which questions drive the most coordinator calls?
What do patients ask about that our website does not cover?
Loved by support teams
Fertility clinics, using patient chat data to improve content and cut call volume.
How clinics use Chatref insights to build better FAQs and reduce coordinator interruptions.
We thought we knew what patients asked most. Chatref showed us we were wrong — the top question was something our FAQ page barely mentioned. We fixed it and the coordinator call volume dropped.
The weekly digest tells us where our content has gaps. We have updated our FAQ page three times based on Chatref data — each time, call volume on that topic dropped.
Tags let us see which topics spike during stimulation week — so we update our monitoring FAQ before the questions pile up.
more FAQ updates per quarter after teams start using Chatref insights
We used the top questions report to rewrite our coordinator intake script. The calls are shorter and more productive now.
How are patient conversations tagged?
Chatref auto-tags every chat by topic — IVF, egg freezing, financing, donor, monitoring — based on the content of the conversation.
How often do insights update?
The insights dashboard updates continuously. Weekly digest summaries are available for your team to review and act on.
Can I see which questions Chatref could not answer from our content?
Yes — unanswered questions are surfaced separately, so you can see exactly which FAQ gaps are driving escalations.
Can I export the insights data?
Yes. Insights are exportable for use in content planning, coordinator training, and marketing.
Can we create custom topic tags for our clinic?
Yes. In addition to auto-tags, you can define custom tags for topics specific to your clinic's patient population.
Does this work from day one or do we need a volume of chats first?
Insights improve with volume, but initial patterns emerge quickly — most clinics see actionable data within the first two weeks.
Turn every patient question into a content improvement.
Deploy Chatref, review your first weekly digest, and start fixing the FAQ gaps driving your coordinator call volume — free to start.
Part of Chatref for Fertility Clinics · Healthcare hub · pricing.