Turn clinic and hospital enquiries into warm B2B leads.
Purchasing managers shop after hours and don't leave voicemails. Chatref captures their account enquiry, answers product questions from your content, and routes a warm lead to your sales team while you sleep.
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Why it matters
The problem this solves.
The challenge
Clinic buyers enquire after hours and move on without a response.
What it costs
Missed after-hours enquiries mean lost wholesale accounts and contracts.
The Chatref way
Chatref captures the enquiry in chat and routes a warm lead to your sales team – any hour.
The Chatref solution
How Chatref captures B2B leads.
A purchasing manager visits your site after hours to ask about contract pricing or account setup. Chatref answers their product questions from your content, collects their clinic name and contact details, and routes a qualified lead to your sales team – ready for a follow-up
Real questions
What Chatref answers here.
Do you supply to clinics and hospitals at wholesale pricing?
How do I set up a new account for our orthopaedic clinic?
Can I get a price list for bulk compression stockings?
Do you offer GPO or IDN contract pricing?
Can I request a product catalogue and spec sheets?
What is your minimum order quantity for consumables?
Loved by support teams
DME distributors, capturing B2B leads while the team sleeps.
How medical equipment distributors use Chatref to convert after-hours clinic enquiries into warm sales leads.
We were losing clinic enquiries to voicemail every weekend. Chatref now captures the account details in chat and we wake up to qualified leads with full context. Our wholesale pipeline has grown every month since we went live.
Hospital purchasing managers visit our site on Friday nights. Chatref captures their enquiry and our sales team follows up Monday morning with a warm contact already in hand.
It answers pricing category questions from our own content and collects the clinic's details without a form. Leads arrive better qualified than anything from our old contact form.
more after-hours B2B leads captured vs. contact form alone
International clinic buyers now enquire in their own language and we capture them too. Our B2B pipeline is broader than it has ever been.
Will Chatref quote specific contract prices to clinic buyers?
It answers from your content. If your knowledge base includes pricing categories, it can share those. For negotiated contract pricing, it captures the enquiry and routes it to your sales team.
How are captured leads delivered to the sales team?
A custom action collects the clinic's name, contact, and enquiry details in chat, then routes them to your inbox or CRM as a qualified lead – with full chat context attached.
Can it handle international B2B enquiries in other languages?
Yes. Chatref switches language automatically, so clinic buyers in Spanish or other supported languages get the same product and account answers as English speakers.
What if a clinic wants to discuss a large contract?
Chatref captures their details and flags the enquiry for your sales team. For large-volume or contract negotiations, the team picks up from the chat with full context.
How fast can we go live?
Minutes. Add your wholesale product content and account setup guides, configure a lead-capture action, and drop the widget on your site.
Stop losing B2B enquiries to voicemail.
Load your wholesale catalogue and account guides, set up a lead-capture action, and let Chatref convert after-hours clinic enquiries into warm sales leads – free to start.
Part of Chatref for Medical Equipment Suppliers · Healthcare hub · pricing.