Make your product catalogue answer questions on its own.
Buyers and patients hit your product pages and then call to ask what they already saw in the spec sheet. Chatref turns your catalogue into an instant-answer layer so they find what they need without picking up the phone.
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Why it matters
The problem this solves.
The challenge
Product questions come in even when answers are already on your site.
What it costs
Staff repeat product spec and compatibility information dozens of times a week.
The Chatref way
Chatref reads your catalogue and spec sheets and answers in seconds, right on the product page.
The Chatref solution
How Chatref answers product questions.
A buyer visits your product page and asks about compatibility, specifications, or ordering steps. Chatref reads your catalogue and spec sheets, answers precisely, and points them to the right product – turning a question into a purchase decision without a phone call.
Real questions
What Chatref answers here.
What is the weight capacity of your bariatric transport chair?
Can I get a product spec sheet for your ambulatory infusion pumps?
What CPAP masks are compatible with the ResMed AirSense 10?
What is the lead time on oxygen concentrators?
Do your compression stockings come in wide calf sizes?
What accessories are included with the Medline rollator?
Loved by support teams
Medical supply teams, turning catalogue questions into confident orders.
How DME suppliers use Chatref to answer product questions before they reach the team.
Product spec questions used to generate calls before every order. Chatref answers them from our catalogue right on the product page and buyers move to checkout without needing to call us. It paid for itself in the first month.
Buyers used to email for spec sheets and wait a day. Now the widget surfaces the spec and answers compatibility questions instantly and they order the same day.
It answers from our own catalogue in our own voice. Buyers trust the product information because it matches what we have always published.
of product questions answered without a call or email
International clinic buyers ask product questions in their own language and get precise answers from our spec sheets. B2B pre-purchase enquiry calls are down significantly.
Can Chatref answer compatibility questions between products?
Yes, as far as your catalogue and spec sheets go. If your content covers compatibility – masks and machines, tubing and concentrators – it answers from those details.
Will it recommend specific products to a patient?
It describes products from your catalogue and answers specification questions. It does not tell a patient which product they should use – that remains a clinical decision.
How do I load my catalogue into Chatref?
You can upload product pages, spec sheets, or a structured catalogue document. Chatref indexes the content and answers product questions from it straight away.
Can it handle questions in multiple languages?
Yes. Chatref responds in the language the buyer uses, so international clinic buyers and non-English-speaking patients get the same product answers as English speakers.
How long does setup take?
Minutes. Upload your catalogue and spec sheets, drop the widget on your product pages, and it is live.
Make your catalogue answer its own questions.
Upload your spec sheets and product pages, drop in one snippet, and let Chatref answer buyer questions on every product page – free to start.
Part of Chatref for Medical Equipment Suppliers · Healthcare hub · pricing.