Serve every patient in the language they're most comfortable in.
Your clinic serves a diverse community. Chatref answers patient questions in Spanish, Portuguese, and 9 other languages from your existing clinic content – one setup, every language.
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Why it matters
The problem this solves.
The challenge
Private clinics in diverse communities field questions from patients who are more comfortable in Spanish, Portuguese, or other
What it costs
Non-English-speaking patients hang up, misunderstand instructions, or book elsewhere. Clinics miss patients they could serve
The Chatref way
Chatref answers in the patient's language from the same set of clinic content. No multilingual hire, no separate setup – one
The Chatref solution
How Chatref handles multilingual patient chat.
A Spanish-speaking patient opens your clinic chat and types their question. Chatref detects the language, answers from your clinic content in Spanish, and the patient leaves with the information they need. Your front desk never needed to get involved.
Real questions
What Chatref answers here.
¿Aceptan seguro de Medicaid?
¿A qué hora abren la clínica?
¿Hablan español en la clínica?
Como faço para marcar uma consulta?
Quais planos de saúde vocês aceitam?
Do you have staff who speak Spanish?
Loved by support teams
Clinic teams, serving every patient – regardless of language.
How private clinics use Chatref to close the language gap without adding multilingual staff.
A significant share of our patients are more comfortable in Spanish. Chatref answers in Spanish from the same content we use in English. We haven't needed a dedicated Spanish-line since.
Patients arrive knowing exactly what to bring and which plans we accept – in their own language. Misunderstandings at check-in dropped noticeably.
One content set covers our entire patient community. We didn't have to write anything twice or translate a single document.
languages served from a single set of clinic content
Our Portuguese-speaking patients now get after-hours answers in their language. That alone stopped us losing those evening inquiries.
Can a clinic chatbot answer questions in Spanish without a bilingual staff member?
Yes. Chatref detects the patient's language and answers from your clinic content in that language. Your team doesn't need to be involved unless the patient requests a human handoff.
How many languages does patient chat software support?
Chatref supports 11 languages, including Spanish, Portuguese, French, German, and more. Your content is authored once and the answers are delivered in the patient's preferred language.
Do we need to translate our clinic content into each language?
No. You write your content in English and Chatref handles the rest. If you already have translated content, you can add it too for even more accurate answers.
What if a non-English-speaking patient needs a human handoff?
Chatref escalates the conversation to your shared inbox with the full chat history. Your team can see what was said and respond – even if they reply in English, Chatref can bridge the gap.
Serve every patient in their preferred language.
Add your clinic content once and let Chatref answer in 11 languages – no translation project, no multilingual hire, free to start.
Part of Chatref for Private Clinics · Healthcare hub · pricing.