Answer every MRI prep question before patients call.
Fasting rules, contrast instructions, metal implants, claustrophobia options — your front desk answers these dozens of times a day. Chatref handles them from your own prep sheets, around the clock.
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Why it matters
The problem this solves.
The challenge
Patients call the morning of their MRI anxious about metal implants, fasting, contrast, and what to wear.
What it costs
Each call pulls a scheduler off the booking queue — and some patients cancel rather than wait on hold.
The Chatref way
Chatref answers every prep question from your protocols the moment it is asked — day or night.
The Chatref solution
How Chatref handles MRI prep questions.
A patient visits your site the night before their scan and asks about fasting. Chatref answers from your MRI prep sheet — exact instructions, correct for their scan type. The patient arrives prepared. The scheduler never picks up.
Real questions
What Chatref answers here.
Do I need to fast before my MRI with contrast?
I have a pacemaker — can I still get an MRI?
Can I keep my jewelry on during the scan?
How long does an MRI of the knee take?
What should I wear to my MRI appointment?
I'm claustrophobic — what are my options?
Loved by support teams
Imaging centers, answering MRI prep questions without picking up the phone.
How outpatient imaging teams use Chatref to handle prep questions before patients call the front desk.
Patients used to call the morning of their MRI in a panic about metal implants and fasting. Now Chatref answers those questions the night before and they show up ready. Our schedulers get their mornings back.
The same 12 prep questions used to fill our first hour every morning. Now Chatref handles them overnight and we open to a clean queue.
It answers contrast and claustrophobia questions from our own prep sheets. Patients trust it because the instructions match exactly what our techs would say.
of MRI prep questions answered before they reach the front desk
Spanish-speaking patients get prep instructions in Spanish — from the same prep sheet. No separate translation, no extra staff.
Can the widget answer questions about my specific MRI prep protocol?
Yes. It answers from the prep sheets and documents you upload — so replies match your exact protocols.
How does it handle metal implant and pacemaker questions?
It shares your screening criteria from your own protocols and routes patients to your team for final safety clearance.
Will it answer questions about claustrophobia or open MRI options?
Yes, if your protocols cover those options. It explains what you offer and routes booking requests to your schedulers.
Can it distinguish prep instructions for different MRI types?
Yes. Load separate prep content for brain, spine, contrast, and non-contrast scans and it matches the right instructions.
What if a patient asks something outside the prep protocols?
It stays within your content and routes anything outside its scope to your scheduler with the full conversation context.
Make MRI prep questions self-serve.
Upload your prep sheets, drop in one snippet, and let Chatref answer every fasting, contrast, and implant question before patients reach for the phone — free to start.
Part of Chatref for Radiology & Imaging Centers · Healthcare hub · pricing.