Answer every prep question. Capture every referral. Fill every slot.
Your schedulers are on the phone answering the same 12 prep questions while referral orders cool in voicemail. Chatref handles the repetition so your team handles the work that fills the schedule.
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Why this matters
Same questions. Same calls. Same missed slots.
Stop the prep-question treadmill. Chatref answers fasting, contrast, implant, and cost questions from your own protocols the moment a patient asks — so your schedulers stay on the calls that fill the schedule.
Inbound Patient Queue
Patient questions arrive from phone, web, and walk-in, feeding automatically into a single unified front-desk pipeline.
Practice Knowledge Base
Chatref indexes your scheduling rules, FAQs, and clinic policies, verifying every response against your official documents.
Smart Output Routing
Most patients receive instant answers. Complex or clinical requests are routed directly to your office staff.
Answered Instantly
90%+ of operational, policy, and scheduling questions resolved on the spot.
Warm Staff Handoff
Escalated directly to your clinic team with complete patient query transcripts.
Patient prep questions, referral order inquiries, and cost questions arrive at all hours and converge on Chatref. Chatref answers them from your own protocols, and those answers reach every patient on the website, in any language, around the clock.
The challenge
One or two schedulers cover 40–60 scans a day. Patients call about metal implants, contrast prep, and fasting. Referring offices call to check order status. Every call pulls a scheduler off the booking queue.
What goes wrong
Calls that go to voicemail mean lost patients. Physicians route the next order to whoever picks up first. One busy evening can cost 5–8 unfilled slots the next day.
The Chatref way
Chatref answers prep, cost, and referral questions from your protocols 24 hours a day. Patients self-serve. Schedulers handle only the calls that need a person. Referring offices get instant answers without hold time.
What you get
Four wins for radiology & imaging centers.
The big picture
Keep growing call volume off your schedulers.
Inbound Patient Queue
Patient questions arrive from phone, web, and walk-in, feeding automatically into a single unified front-desk pipeline.
Practice Knowledge Base
Chatref indexes your scheduling rules, FAQs, and clinic policies, verifying every response against your official documents.
Smart Output Routing
Most patients receive instant answers. Complex or clinical requests are routed directly to your office staff.
Answered Instantly
90%+ of operational, policy, and scheduling questions resolved on the spot.
Warm Staff Handoff
Escalated directly to your clinic team with complete patient query transcripts.
Patient prep and scheduling questions grow with scan volume. Scheduler capacity stays flat. Chatref fills the gap so calls that need a human get one, and prep questions answer themselves.
How it works
From your prep sheets to a patient who shows up ready.
Upload your protocols once. Chatref learns them, answers patients and referring offices day and night, and brings your team in only when a case genuinely needs a person.
Add your prep protocols and FAQs Upload your MRI, CT, ultrasound, and X-ray prep sheets, cost guides, and results-timing policies. Chatref indexes them in minutes — no new content to write.
Chatref learns your imaging center It maps your protocols so it can answer any prep, cost, or referral question from your own content — nothing invented, nothing hallucinated.
Patients and referring offices get instant answers Fasting rules, contrast instructions, implant questions, and referral order intake all resolve in chat — before the patient reaches for the phone.
Complex cases go to your scheduler When a patient needs to discuss prior auth status or a stat order needs urgent attention, Chatref hands off with full context so your team picks up without asking them to repeat themselves.
The toolkit
Every job, mapped to a feature.
One AI agent, and a toolkit around it. Each card links to the feature that does the work.
More healthcare practices
Explore other sub-industries.
Chatref works the same way across healthcare. See how it fits neighbouring practices.
Real questions
Questions it answers from day one.
Do I need to fast before my MRI with contrast?
How long does a CT scan of the abdomen take?
I have a pacemaker — can I still get an MRI?
When will my doctor get the MRI results?
What is the self-pay price for a brain MRI?
My doctor sent a referral — how do I schedule my ultrasound?
Do I need to remove my jewelry for the scan?
How early should I arrive for my CT appointment?
Solutions for radiology & imaging centers
Solve every scheduling and prep job.
From MRI prep to after-hours referral intake, Chatref answers the questions behind each step. Pick the one your front desk fields most.
The math
Help that scales with your scan volume, not your front desk.
Because you only pay for what you use, costs follow real patient interactions, not headcount. As scan volume grows, Chatref absorbs the prep, cost, and scheduling FAQ calls — so each scheduler can support more patients without burning out. Results depend on your protocols and content.
- Fewer repeat prep and scheduling calls per scheduler
- Referral orders captured overnight without voicemail
- Round-the-clock patient answers — no after-hours staff
- Schedulers freed from the same 12 questions every morning
Loved by support teams
Imaging centers, filling slots without adding headcount.
How outpatient imaging centers use Chatref to answer prep, cost, and referral questions before they reach the front desk.
Chatref took over the contrast prep and fasting questions that used to clog our morning phone queue. Our schedulers finally spend their time on calls that actually fill the schedule.
Patients used to call the morning of their MRI in a panic about metal implants. Now Chatref answers those questions the night before and they show up ready.
It answers results-timing and prior auth questions from our own protocols, in our own voice. Patients trust the answers because they match what our staff would say.
of prep and scheduling questions answered before they reach the front desk
One widget covers our Spanish-speaking patients and our overnight referral intake — so we retired the after-hours answering service for good.
What questions can the Chatref widget answer for imaging center patients?
The widget answers prep instructions (fasting, contrast, clothing), appointment length, implant and pacemaker screening, parking, results-timing, and self-pay cost ranges — all from your own protocols.
Can the widget capture referral orders from ordering physicians?
Yes. A custom action collects patient demographics, modality, clinical indication, and ordering physician details in the chat — so referring offices submit orders through the widget instead of fax or voicemail.
Will the widget ever interpret scan results or give clinical guidance?
No. Results are routed to the ordering provider — Chatref does not interpret images or findings. The widget answers operational and logistical questions only, and escalates anything clinical to your staff.
How long does it take to set up Chatref for an imaging center?
Most imaging centers go live within one week. Upload your prep sheets, FAQ documents, and scheduling policies. Chatref indexes them and the widget is live with one code snippet on your site.
Can Chatref handle patients who speak Spanish or other languages?
Yes. Chatref responds in up to 11 languages from the same content. Patients who write in Spanish receive Spanish answers — no separate content set required.
How does Chatref handle a patient who asks about prior authorization status?
The widget shares general information about the prior auth process and expected timelines from your protocols, then routes the patient to a scheduler for their specific case — it does not access payer portals.
What happens when a patient needs to reschedule or cancel?
Chatref collects the reschedule request with appointment details and routes it to your scheduling team in the shared inbox — they see the full chat context and can act without a callback.
Bring Chatref to your radiology & imaging centers.
Add your help docs, drop in one snippet, and let Chatref answer the first questions – free to start.
Part of the Healthcare support hub · see pricing.