Let ordering offices submit referrals without the fax or hold music.
Physicians' offices still fax or call to submit imaging orders — then wait on hold to confirm receipt. Chatref collects the intake in chat, routes it to your team, and closes the loop without anyone waiting.
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Why it matters
The problem this solves.
The challenge
Ordering offices fax or call to submit patient orders — tying up your schedulers and their staff simultaneously.
What it costs
Missed or illegible faxes delay scheduling. Offices that wait on hold route the next order to a faster competitor.
The Chatref way
Chatref collects patient name, DOB, modality, and indication in the widget — structured and ready for your scheduler to act on.
The Chatref solution
How Chatref collects referral order intake.
A physician's office visits your site to submit an imaging order. The widget guides them through patient demographics, modality, and clinical indication — no fax, no hold. Your scheduler sees a structured intake in the shared inbox and confirms the appointment.
Real questions
What Chatref answers here.
How do I submit a radiology referral order online?
Can I send an imaging order without faxing?
What patient information do you need to schedule an MRI?
How do I check if my referral order was received?
Can I submit a CT order after your office closes?
What is your imaging center's preferred referral method?
Loved by support teams
Imaging centers, capturing referral orders without the fax machine.
How outpatient imaging teams use Chatref to replace fax and hold-time with structured intake in chat.
Ordering offices used to fax orders and call to confirm receipt. Now they submit through the widget and we get structured intake in our inbox — the whole exchange takes two minutes instead of twenty.
We stopped losing referral orders to illegible faxes. The widget collects everything correctly and routes it to the right scheduler.
Physician offices appreciate not waiting on hold to confirm an order was received. Chatref closes the loop in the chat.
of referral orders captured with complete intake on first submission
After-hours referral orders now arrive as completed intake rather than voicemails to decode. Our schedulers confirm slots first thing in the morning.
What information does the widget collect for a referral order?
Patient name, date of birth, contact number, modality, clinical indication, and ordering physician details — everything your scheduler needs to book and verify the order.
Can ordering offices submit orders after your front desk closes?
Yes. The widget is live 24/7. Orders submitted after hours appear in your shared inbox for the morning team to act on.
Does the widget confirm receipt to the ordering office?
It provides an in-chat confirmation that the details were received. Your scheduler follows up to confirm the scheduled appointment.
Can it handle orders for multiple modalities?
Yes. Configure intake flows for MRI, CT, ultrasound, and X-ray and the widget routes each to the correct scheduler queue.
How is this different from a web form?
Chat guides the ordering office through each field conversationally, catches missing information in real time, and answers process questions — a form cannot do any of that.
Replace fax and hold time with structured intake in chat.
Configure your referral intake fields, drop in one snippet, and let ordering offices submit orders through your website — free to start.
Part of Chatref for Radiology & Imaging Centers · Healthcare hub · pricing.